Senior Security Guard - Health

UCSF Health; San Francisco (CA); On-site; USD 34,440,000 - 44,083,000; Full time

Job summary

UCSF Health seeks a Security Guard, Health Safety Ambassador (HSA) to protect patients, staff, visitors, and assets across UCSF Medical Center facilities. The HSA conducts proactive patrols, controls access, monitors safety, and responds to incidents in alignment with hospital policies.

This role includes POST responsibilities, customer-focused engagement, and participation in events requiring professional security presence.

Qualifications

• High school diploma or GED required.
• 1+ year in customer service, security, public safety or law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.

Responsibilities

• Patrol facilities to deter and detect security incidents and ensure safety.
• Control access to buildings and sensitive areas.
• Respond to incidents and emergencies in a timely, professional manner.
• Engage with patients, staff and visitors to promote a safe environment.

Skills

Customer service

Security

Public safety

Law enforcement

Education

High school diploma or GED

Associate's degree in criminal justice

Tools

Access control systems

Incident reporting software

Job description

JOB SUMMARY

Our Security Guard, also known as our Health Safety Ambassador (HSA) at UCSF Health, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrols, access control, safety surveillance, and timely incident response.

Job Description

Our Security Guard, also known as our Health Safety Ambassador (HSA) at UCSF Health, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrols, access control, safety surveillance, and timely incident response. This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physically intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Qualifications

Required Qualifications:

• High school diploma or GED.
• One or more years of experience in one or more of these areas: customer service, security, public safety, or law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
• Basic computer skills for incident reporting include utilizing email and access control systems.
• Prevention/De-escalation training to be completed within six months of hire.
• Valid California Guard Card issued by the Bureau of Security and Investigative Services.
• Valid California Driver’s License.
• Ability to work various shifts and days of the week onsite in San Francisco.

Preferred Qualifications

• Associate's degree in criminal justice or related field
• Two or more years of experience in a healthcare or institutional security environment.

CPR/First Aid Certification.