Senior Scrum Master

Goods & Services; United States; Remote; MXN 1,675,000 - 2,420,000; Full time

Job summary

Goods & Services is seeking a Senior Scrum Master to lead agile teams delivering regulated medical device software. You will facilitate Scrum events, manage dependencies, and drive delivery coordination across cross-functional teams.

You’ll remove impediments, monitor risk, ensure adherence to DoD and DoR, support audit readiness, and collaborate with Release Manager to align with release documentation.

Qualifications

• Requires experience facilitating agile teams in regulated environments.
• Familiar with medical device software verification, validation, and quality systems.
• Knowledge of Design History File content and regulatory guidance is essential.
• Ability to identify and address risks, issues, and dependencies.

Responsibilities

• Facilitate Scrum events and ensure team accountability.
• Coordinate delivery across cross-functional teams and release readiness.
• Track risks, assumptions, issues and dependencies at the program level.
• Support internal and external audits and corrective actions.

Skills

Polarion

Smartsheet

Design History File

Regulatory standards

Risk management

Definition of Ready

Definition of Done

Audits

Release coordination

Mobile/cloud teams

Tools

Polarion

Smartsheet

Job description

About Goods & Services

Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds.

About the job

Goods & Services is looking for a Senior Scrum Master with expertise inAgile team facilitation, sprint management, and delivery coordination within regulated medical device software environments. Skilled in removing impediments, managing risks and dependencies, driving team accountability, and ensuring alignment with Definition of Ready, Definition of Done, and release documentation requirements while supporting continuous improvement and delivery excellence.

What you’ll need:

• Working knowledge of Polarion or an equivalent requirements and traceability tool, plus Smartsheet
• Working knowledge of Design History File content and verification and validation artifacts, beyond general awareness of Design Controls
• Working knowledge of the regulatory standards and guidances that govern medical device software and quality systems
• Working knowledge of medical device risk management artifacts, including Design Failure Mode and Effects Analysis, System Hazard Analysis, and Risk Management Control, with the ability to recognize when they impact a release
• Working knowledge of Design Verification activities and the evidence needed to support release readiness
• Experience defining and reporting on Key Performance Indicators used for release and delivery
• Experience running Risks, Assumptions, Issues, and Dependencies tracking as a program discipline, not just contributing to it
• Experience participating in internal audits, external audits, and corrective and preventive action activities
• Experience on a mobile (iOS or Android) or cloud platform product team in a regulated environment
• Experience partnering with a Release Manager on documentation readiness tied to team deliverables
• Expert in Definition of Done and Definition of Ready at the team level, including facilitating their creation, refinement, and enforcement

Nice to have:

• Scrum Master certification (Certified Scrum Master, Professional Scrum Master, or Scaled Agile Framework Scrum Master)

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