Senior Salesforce CRM Analyst — Service Cloud Expert

Cencora

Town of Texas (WI)

On-site

USD 100,000 - 140,000

Full time

13 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cencora is seeking a Senior Business Analyst for the SGPO Salesforce CRM Team to bridge business needs with technical delivery. You will gather requirements, map current processes, and translate them into scalable Salesforce solutions that support specialty group purchasing growth.

Responsibilities include documenting user stories, analyzing data, and collaborating with Sales, IT, and Operations in an Agile setting.

Qualifications

Bachelor’s degree or equivalent in a related field.
5+ years as a Business Analyst with at least 3 years Salesforce CRM experience.
Strong understanding of Salesforce Service Cloud including case management and automation.
Proficiency with JIRA and Confluence for requirements.
Experience in Agile/Scrum environments.
Excellent analytical and communication skills.

Responsibilities

Elicit, document, and validate business and functional requirements for Salesforce CRM enhancements.
Analyze current-state CRM workflows and propose future-state improvements.
Translate requirements into user stories, acceptance criteria, and flow diagrams.
Act as liaison between business stakeholders and Salesforce team.
Analyze CRM data to inform decisions and measure impact.
Support Agile sprint planning, backlog grooming, and deliveries.
Assist in change management and user training for Salesforce updates.
Provide Subject Matter Expertise on Salesforce Service Cloud and Experience Cloud.