Senior Salesforce Architect | Service Cloud & Program Lead

Diverse Lynx, LLC; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Diverse Lynx LLC in Plano, TX seeks a Salesforce Architect to design and deliver scalable Salesforce solutions, with strong Service Cloud expertise. You will lead cross‑functional programs, align technical work with business goals, and drive delivery across multiple teams.

Ideal candidates have hands‑on architecture experience, program management skills, and a proven track record coordinating complex Salesforce initiatives in fast‑paced environments.

Qualifications

• Experience designing Salesforce architecture.
• Hands-on Salesforce implementations.
• Experience with Salesforce Service Cloud.
• Strong technical program and stakeholder management.
• Cross-functional delivery coordination.
• Risk management and mitigation.

Responsibilities

• Design and implement Salesforce architecture solutions aligned with business requirements.
• Demonstrate hands-on experience working on Salesforce projects, particularly Salesforce Service Cloud.
• Lead cross-functional technical programs and manage interrelated projects to achieve business and engineering objectives.
• Collaborate with business, engineering, product management, and architecture teams to design and launch new capabilities.
• Develop program plans, timelines, milestones, metrics, KPIs, and delivery processes.
• Manage program risks, identify bottlenecks, resolve technical challenges, and develop risk mitigation strategies.
• Coordinate launch planning and ensure timely delivery across multiple teams and workflows.
• Manage stakeholder communication, issue escalation, prioritization, and intake requests.
• Influence technical strategy and balance business priorities with technical constraints.
• Drive process optimization and continuous improvement across technical programs.

Skills

Salesforce architecture

Salesforce Service Cloud

Program management

Stakeholder management

Cross-functional coordination

Risk management

Tools

Salesforce Platform

Job description

Diverse Lynx LLC in Plano, TX seeks a Salesforce Architect to design and deliver scalable Salesforce solutions, with strong Service Cloud expertise. You will lead cross‑functional programs, align technical work with business goals, and drive delivery across multiple teams.

Ideal candidates have hands‑on architecture experience, program management skills, and a proven track record coordinating complex Salesforce initiatives in fast‑paced environments.