Senior Salesforce Administrator - Service Cloud (REMOTE- US)

Remote Jobs; Madison (AL); Remote; USD 80,000 - 100,000; Full time

Job summary

A remote work provider is seeking a Salesforce Administrator in the United States. The role involves leading Salesforce Service Cloud administration, providing technical support, and collaborating within an Agile team. Ideal candidates should have a Bachelor’s degree and a minimum of 4 years of experience in Salesforce administration. Strong communication and problem-solving skills are essential for this position, which promotes career growth in a supportive environment.

Benefits

Opportunity for career advancement

Engaged and supportive workplace culture

Dynamic Agile team environment

Qualifications

• Minimum of 4 years of experience as a Salesforce Administrator.
• Experience in the Salesforce development lifecycle.
• Familiarity with governance practices in Salesforce environments.

Responsibilities

• Serve as the technical lead for Salesforce Service Cloud administration.
• Provide technical support to internal analysts and customer users.
• Conduct root cause analysis and troubleshoot complex issues.

Skills

Communication skills

Problem-solving skills

Collaboration skills

Education

Bachelor’s degree in Management Information Systems or related field

Tools

Salesforce

Copado Dev Ops

Coveo

GetFeedback

Job description

Why Consider this Job Opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the U.S.
• Engaged and supportive workplace culture
• Chance to contribute to innovative digital reality solutions that enhance productivity and sustainability
• Involvement in a dynamic Agile team environment

What to Expect (Job Responsibilities):

• Serve as the technical lead for Salesforce Service Cloud administration, deployments, and sandbox management
• Provide technical support to internal analysts and customer community users
• Participate in stakeholder meetings to gather requirements and deliver solutions
• Conduct root cause analysis and troubleshoot complex issues
• Manage security settings and data migration efforts related to M&A activities

What is Required (Qualifications):

• Bachelor’s degree, preferably in Management Information Systems (MIS) or a related field
• Minimum of 4 years of experience as a Salesforce Administrator
• Experience in the Salesforce development lifecycle, including requirements, design, configuration, and support
• Strong communication, problem-solving, and collaboration skills
• Familiarity with governance practices in Salesforce environments with multiple teams

How to Stand Out (Preferred Qualifications):

• Experience working in an Agile environment
• Knowledge of the Copado Dev Ops platform
• Familiarity with third-party Salesforce tools such as Coveo and GetFeedback