Senior Sales & Service Representative (Universal Banker)

First Citizens; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative in Durham to support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and servicing customer requests for deposits, payments and digital access products.

The role emphasizes outbound sales activity, customer service excellence and the ability to adapt to multiple tasks, while collaborating with cross-functional teams to drive results for the

Qualifications

• High School Diploma or GED required; 1 year in Sales or customer service or 6 months in a First Citizens customer support role or participation in a career development program.
• Bachelor's Degree preferred.

Responsibilities

• Achieve individual and team sales, production and relationship goals.
• Engage customers, prospects and referral sources through proactive outreach.
• Represent the Bank in the community at events to generate business and CRA opportunities.
• Follow regulations, policies and procedures to manage risks.
• Complete required training by deadlines and ensure operational efficiency.

Skills

Communication

Transaction Processing

Branch Banking Operations

Builds Productive Relationships

Customer Service Skills

Sales Outreach

Education

High School Diploma or GED

Bachelor's Degree

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Build and expand banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The successful candidate will demonstrate:

• Influence: Capable of building rapport with different personalities to drive positive results
• Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results
• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities: Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Communication (Written and Verbal)
• Transaction Processing
• Branch Banking Operations
• Builds Productive Relationships
• Customer Service Skills
• Sales Outreach

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 1 year experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Education: Bachelor's Degree

Preferred Area of Experience: Telephone sales

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.