Senior Sales Operations Manager

Refresco Brand; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Savings Accounts and Flexible  

Life and AD&D Insurance

Short-term and long-term disability

401(k) with Company Match

Paid Holidays

Job summary

Refresco Beverages US Inc. is seeking a Senior Sales Operations Manager in Tampa to drive seamless day-to-day execution across Operations, Supply Chain, and Commercialization. You will coordinate projects, support plant trials, and ensure customer requirements are met with accuracy and accountability.

This role requires 7–10+ years in CPG sales or sales operations, strong cross-functional collaboration, and ERP/CRM experience. Travel 10–30% to Refresco and customer sites may be involved.

Qualifications

• 7–10+ years of experience in CPG sales, sales operations, manufacturing, or related commercial role.
• Strong communication and organizational skills with ability to manage multiple priorities.

Responsibilities

• Serve as the primary internal point of contact for daily execution of customer needs, ensuring on-time delivery.
• Coordinate cross-functionally with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory.
• Support Account Managers with tactical execution, issue resolution, and detailed operational updates.
• Ensure customer communication is happening related to production status, materials, timelines, and deliverables.

Skills

Sales operations

CPG sales

Project management

Cross-functional leadership

ERP/CRM (SAP)

Education

BA/BS preferred

Tools

SAP

Job description

Corporate Office Tampa
Tampa, FL 33614, USA

Description

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how wouldYOUput our drinks on every table?

Summary Description

The Senior Sales Operations Manager is the execution partner for customer accounts, responsible for ensuring seamless delivery of day‑to‑day business activities across Operations, Supply Chain, Customer Experience, CPFR, Commercialization, Quality, R&D, Finance, and Engineering. This role coordinates all details required to support customers, execute projects, and manage ongoing business needs. This Senior Manager position plays a critical role in organizing information, driving timelines, supporting plant trials, resolving issues quickly, and ensuring that customer requirements are met consistently and accurately. The Sales Operations Manager collaborates closely with Account Managers, providing the operational support needed to deliver high-quality service and commercial reliability & accountability.

Essential Job Functions

Strategic Customer Business Ownership, Coordination & Execution

• Serve as the primary internal point of contact for daily execution of customer needs, ensuring commercial readiness and on‑time delivery of all commitments.
• Coordinate cross‑functionally with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory to manage all required steps of execution.
• Support Account Managers by providing tactical execution support, issue resolution, and detailed operational updates.
• Ensure customer communication is happening related to production status, materials, timelines, and deliverables.

Project & Trial Management

• Work with the PMO as a Sales representative to maintain project timelines, track deliverables, and ensure cross-functional readiness for each phase.
• Assist in planning, coordinating, and executing plant trials for new products, formula changes, packaging changes, and operational improvements.
• Track costs associated with trial activities and ensure they are billed back to the customer when appropriate.
• Support documentation, data collection, and follow‑up activities associated with trial results and next steps.
• Support sales reporting by maintaining data accuracy across CRM, SAP, and internal reporting systems. This can include but is not limited to, Pipeline opportunities, CSG, UOM, descriptions, and shelf life.
• Proactive Sales resource to track quality metrics, deductions, aged inventory, and other operational metrics; lead issue‑resolution follow‑up.

Cross Functional Leadership and Alignment & Continuous Improvement

• Proactively identify potential risks in schedule, supply, materials, or quality and coordinate corrective actions.
• Lead weekly customer meetings including cross‑functional stakeholder participation.
• Maintain action logs, ensure timely follow‑through, and drive cross‑functional accountability.
• Participate in continuous improvement efforts to streamline workflows, reduce waste, and enhance customer satisfaction.
• Act as liaison between customers, Account Managers, and plant teams to ensure clear and timely communication.
• Support preparation for customer meetings, QBRs, and internal business reviews with data, reporting, and operational updates.
• Escalate operational risks appropriately and ensure alignment with leadership on mitigation plans.
• Participate in quarterly Sales meetings, annual sales meeting and other business building activities as required

Required Skills and Competences:

• Expert‑level ability to manage complex, national and global retail customers.
• Strong communication skills – capable of translating customer needs into actionable internal requirements.
• Excellent organizational and project‑management skills; able to manage multiple priorities at once.
• Analytical mindset with ability to assess data, identify trends, and support decision‑making.
• Ability to build strong working relationships across all levels of the organization.
• Proficiency in Microsoft Office and ERP/CRM systems (SAP experience preferred).
• Ability to make independent decisions, drive alignment, and maintain high level of performance in fast‑paced environments.

Education and Experience

• BA/BS preferred.
• 7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, customer service, commercialization, project management or related commercial execution role.
• Experience in project management, sales support, or sales operations is a plus.

Working Conditions

• Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature.
• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands.

Travel Requirements:

• Travel 10% – 30% to Refresco and customer sites.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time OffDays
• Discount and Total Reward Programs

Join Refresco TODAYand enjoy a rewarding CAREER!

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.