Senior Sales Manager

DHL Express; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

DHL Express is hiring a Senior Sales Manager based in Atlanta, United States, to implement direct sales plans and grow revenue across a defined geographic area. You will maximize excess capacity on the DHL air network, enhance customer retention, and improve quotation conversions within DHL ACS guidelines.

The role requires managing multiple key accounts, collaborating with Revenue Management and Quotation teams, and developing strategic plans to increase sales, profitability, and market share.

Qualifications

• University degree or equivalent.
• 5 years in Aviation/Express industry.
• Fluent in English (written and verbal).
• Strong negotiation, commercial, and relationship management skills.
• Experience in pricing, contract negotiations, and customer retention.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Owns and grows revenue across assigned accounts, with a focus on face-to-face engagement.
• Maintains and expands revenue streams and relationships with key accounts.
• Collaborates with Revenue Management to review tariffs and pricing.
• Provides timely quotations for spot rate requests and contract rates.
• Manages information flow between customers and DHL ACS teams.
• Negotiate spot and contract rates to win business at fair prices.

Skills

Fluent English

Negotiation

Sales strategy

Relationship management

Pricing knowledge

Education

University degree

Job description

Would you like to further your career in the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Your opportunity

DHL Express is seeking for a Senior Sales Manager based in the United States of America in Atlanta. The purpose of the Senior Manager Sales role is to implement direct sales plans and processes to maximize the excess capacity on the DHL air network, achieve revenue growth, enhance customer retention and satisfaction, and increase quotation conversions for a defined geographic area in line with the ACS business strategy, financial objectives and DHL group guidelines and policies.

Duties and Responsibilities

• To be responsible for multiple customer accounts depending on revenue size and area, targeting +50% face to face visits per account
• To maintain and increase existing revenues streams and relationships with current key accounts, including DGF
• Strengthen DGF collaboration by identifying win-win opportunities where appropriate
• Work closely with the Revenue Mgt team to manage and review customer tariffs in line with market data
• Work closely with the Quotation team to provide timely quotations for spot rate requests in line with our suggested selling rates
• Be responsible for receiving information from the customers regarding live shipments and regular volume opportunities requiring contract rates
• Negotiate on spot rates and contract rates in conjunction with the Rev Mgt and Quotation teams in order to win the business at the right price for the customer and for DHL
• To follow up and chase down any sales leads, develop new business, gather detailed information and identify the decision makers
• To manage the day to day customer relationships by identifying business opportunities, assessing customer needs and matching these with the DHL ACS services to increase revenue and volumes
• Develop strategies to increase sales, penetration and profits in assigned accounts and include in pre-prepared sales plans for each customer visit/call
• Use DHL ACS market data tools to identify sales opportunities with assigned accounts
• Keep the customer database up to date with sales calls and visit details of potential opportunities and pipeline
• Interpret the DHL network schedules, maintain updates for customer communication, and have comprehensive knowledge of aircraft types, ULD types and network, aircraft, origin and destination restrictions
• Manage the complexities of flexible, rather than guaranteed capacity
• Where applicable manage the customer's allocation performance ensuring they are maximized each day and early release when not used, and taking cancellation action when performance has declined
• Exchange information with internal departments regarding high profile shipments and with the customers regarding space availability and rates. Be the main facilitator of information between the customer and the business
• Influence the customer's opinion of DHL and our services using empathy and reassurance based on their DHL network knowledge and being up to date on any daily issues/contingency
• Ensure high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers
• Negotiate with customers after service failures when they are seeking compensation via a rate reduction
• Attend trade shows, customer events and required training as assigned

Job Requirements

• University degree or equivalent
• 5 years in Aviation/Express industry
• Fluent in English (written and verbal)
• Strong negotiation, commercial, and relationship management skills.
• Experience in pricing, contract negotiations, and customer retention.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to identify new business opportunities and develop sales strategies.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.