Senior Sales Excellence Manager

ACV Auctions; Colorado; On-site; USD 110,000 - 165,000; Full time

Job summary

ACV Auctions is hiring a Sr Sales Excellence Manager to lead ROB for one of three sales areas. You will partner with VP Field Initiatives, Director Inside Sales, and VP Sales Operations to ensure monthly/quarterly pipeline and forecast cadence, enabling coaching and improved performance.

The role focuses on defining consistent sales processes, driving efficiency, and collaborating across teams to grow the business. A strong emphasis on data-driven improvements and change management is expected.

Qualifications

• Bachelor’s degree required.
• 5+ years’ program or project management experience in fast-growing organizations.
• 5+ years’ sales manager or sales operations experience preferred.
• Self-starter thriving in environments with multiple cross-functional stakeholders.
• Experience with Sales and Marketing operations preferred.
• Excellent communication, collaboration, and influencing skills.
• LEAN/Six Sigma certification highly preferred.

Responsibilities

• Actively support all efforts to simplify and enhance the customer experience.
• Own and lead weekly, monthly, and quarterly sales forecast reviews with senior leaders.
• Lead pipeline/forecast reviews with Inside Sales Leadership team and challenge status quo.
• Drive sales discipline and accountability; coach Inside Sales managers.
• Define consistent sales processes with KPIs to measure efficiency.
• Use KPIs to benchmark performance and drive growth faster than the market.
• Support territory creation, planning, and goal landing.
• Collaborate with OST Sales Excellence to enable smooth handoffs between teams.

Skills

English proficiency

Program management

Sales operations

Cross-functional collaboration

LEAN/Six Sigma

Communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Sr Sales Excellence Manager is responsible for leading the rhythm of the business (ROB) for one of three sales areas. Partnering closely with the VP, Field Initiatives, Director, Inside Sales, and VP, Sales Operations, this role is accountable for leading a consistent monthly and quarterly pipeline/forecast review cadence that enables Inside Sales leaders to coach and improve sales performance. The Sr Sales Excellence Manager defines and lands clear and consistent sales processes with seamless change management. Simultaneously, this role relentlessly pursues opportunities to improve process efficiency and effectiveness.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Own and lead weekly, monthly, and quarterly sales forecast reviews with Area Vice President and Regional Sales Directors.
• Lead monthly and quarterly pipeline/forecast reviews with Inside Sales Leadership team. Challenge the status quo with courage and diplomacy
• Drive sales discipline and accountability. Continuously coach and influence Inside Sales managers to drive sales excellence improvements
• Define consistent sales processes in partnership with Inside Sales managers, including process KPIs to measure efficiency and effectiveness
• Use business insights and KPIs to benchmark performance and define actions needed to grow the business to faster than the market
• Support territory creation, territory planning, goal creation and landing.
• Work cross functionally with OST Sales Excellence to define and land smooth hand-offs between OST and IST
• Define system requirements and partner with Salesforce team to lock in deployment window, and drive adoption of features once deployed
• Communicate and drive adoption of Marketing promotions and special purpose investment funds (SPIFs) to accelerate scale and customer acquisition
• Other strategic or ad-hoc special projects assigned by Chief Sales Officer and VP of Sales Ops
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• Bachelor’s degree required.
• 5+ years’ program or project management experience in fast-growing organizations with a track record of "getting things done" on-time with sound change management.
• 5+ years’ success sales manager or sales operations experience highly preferable.
• Self-starter thriving in environments with multiple cross-functional stakeholders with different charters
• Experience with Sales and Marketing operations preferred
• Excellent communication, collaboration, and influencing skills tailored to audience needs
• LEAN/Six Sigma certification highly preferred

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.