Senior Sales Engineer

Natera; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Natera is seeking a Senior Sales Engineer to provide vital technical support to the sales team during pre-sales and customer expansion efforts. You will act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to tailor solutions.

The role requires a BA/BS in a technical field, about six years of pre-sales experience, and strong problem-solving and communication skills.

Qualifications

• BA/BS in a technical discipline required.
• Approximately 6 years in technical pre-sales roles.
• Strong problem solving ability essential.
• Ability to sell to customer needs and articulate value.

Responsibilities

• Lead technical aspects of pre-sales and customer discovery conversations for EHR integrated solutions.
• Provide pre-sales technical support to Sales team.
• Manage technical responses for RFPs, RFIs, security assessments, and other requests.
• Provide technical scoping, implementation, and success during initial pilot phases.
• Act as liaison between Sales, Product, Engineering, EHR and other teams.
• Contribute to product strategy based on market insights and customer feedback.

Skills

Technical pre-sales

Problem solving

Solution selling

Presentation skills

Requirements analysis

Excellent communication

C-level communication

Collaborative

Education

BA/BS in technical field

Tools

EHR systems (Epic, Athena)

HIPAA security

SQL

JSON

Snowflake

AWS

HL7

Job description

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre‑sales and customer expansion activities. You’ll act as the go‑to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross‑functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Primary Responsibilities

• Lead technical aspects of pre‑sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations
• Provide pre‑sales technical support to Sales team
• Manage technical responses for RFPs, RFIs, security assessments, and other requests
• Provide technical scoping, implementation, and success during initial pilot phases
• Act as a liaison between Sales, Product, Engineering, EHR and other internal teams
• Contribute to product strategy based on market insights and customer feedback

Qualifications

• BA/BS university degree in technical discipline
• 6 years of experience in technical pre‑sales roles
• Strong problem solving ability
• Selling to customer needs
• Refined presentation skills to a variety of audiences (both technical and non‑technical)
• Proven requirements analysis

Knowledge, Skills, and Abilities

• Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols
• Background knowledge of genetic testing, NGS, and bioinformatic analysis preferred
• Familiarity with SQL, JSON, Snowflake, AWS, HL7
• Technical Expertise: Understanding of product's technical aspects; Explain complex concepts simply; Stays current with industry trends and competing technologies
• Solution‑Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions
• Creatively overcomes objections and demonstrates product value
• Excellent Communication: Articulates technical concepts clearly to diverse audiences
• Comfortable presenting to C‑level executives and engineering/IT teams
• Collaborative Team Player: Works effectively with sales, product, engineering, EHR, and compliance teams
• Facilitates smooth inter‑departmental communication to drive deals forward
• Customer‑Centric Approach: Prioritizes customer needs, builds trust and long‑term relationships
• Provides exceptional pre‑sales support and ensures smooth post‑sales transitions
• Adaptability: Thrives in fast‑paced environments, quickly adapting to new technologies, sales strategies, and customer requirements
• Problem‑Solving Skills: Identifies and resolves complex technical issues during sales process
• Thinks on feet during customer interactions and demos.
• Strategic Thinking: Understands broader business impact of technical decisions
• Contributes valuable insights to product strategy based on market trends and customer feedback (VOC)

Physical Demands & Work Environment

• Duties are typically performed in an office setting and/or in the field
• Ability to use a computer keyboard, communicate over the telephone and read printed materials
• Duties may require working outside normal working hours (evenings and weekends) at times
• Travel up to 50% to meet with customer and team members

Remote USA

$120,000 - $180,000 USD

Our Opportunity

Natera™ is a global leader in cell‑free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world‑class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Benefits

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

We do not request interviews via text messages and do not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.