Senior Sales Associate

SF Medicine; New York (NY); On-site; USD 33,062,000 - 41,328,000; Full time

Benefits offered by this job

Skin Laundry employee discount program

Job summary

Skin Laundry is seeking a Senior Sales Associate in New York to deliver curated client experiences, promote personalized facials and Skin Laundry products, and educate clients on skincare protocols. You will coordinate appointments and strive to convert new clients while upholding Skin Laundry’s mission and values.

The role requires weekend availability, strong communication, and a passion for skincare in a fast-paced retail setting at our NYC clinic.

Qualifications

• Proven retail experience, preferably skincare/aesthetics.
• Ability to provide inspirational, authentic customer service.
• Retail operations experience including cash handling and opening/closing.
• Supervisory experience coaching others to hit targets is desirable.
• Able to work retail hours including days, nights, weekends and events.
• Experience with retail POS software; Zenoti is a plus.

Responsibilities

• Creating curated client experiences.
• Introduce and promote customized facials and Skin Laundry products.
• Educate clients on skincare protocols.
• Celebrate client results and promote Skin Laundry goals.
• Coordinate scheduling and client bookings.
• Acquire and convert new clients.

Skills

Retail experience

Customer service

Communication skills

Weekend availability

Cash handling

Team supervision (desirable)

POS software (Zenoti)

Tools

Zenoti

Job description

• Location 3 West 16th St,New York, NY, 10011,United States
• Base Pay $24.00 / Hour
• Employee Type PT Non-Exempt

Reports To: Clinic Manager

Requirements

Schedule/Availability:

We are looking to hire a Senior Sales Associates for this clinic

• Must be available and able to work weekends (sat AND sun) regularly.
• Must have availability to work a minimum of 2 days per week.
• Must be able to work 16 hours per week on average, with the ability to flex to 24 hours.
• Must be available to work during Clinic Operating Hours (as posted on website *subject to change).
• You must be able to commit to a schedule made 60 days in advance.

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.Frequently talking and listening to clients in person and on phone. Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices. Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
• Prioritizes customer service and has exceptional communication skills
• Proficient in problem solving and finding creative solutions
• Must be able to create a comfortable atmosphere for clients and team members
• Attentive and a good listener
• Attention to detail in following company and safety protocol
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success
• Willing to learn and adapt to changes quickly
• Comfortable and respectful with conflict management with clients and team members

Responsibilities Include

• Creating curated client experiences.
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Educating clients on the importance of the skin care protocols.
• Celebrating the success of the results our clients experience.
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals.
• Effectively coordinating, scheduling, and rescheduling recurring and future clients.
• Consistently seeking, obtaining, and converting new clients.

Supporting Store Operations Success

• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.
• Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.
• Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

• Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.
• Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.
• Understand opportunities and support the team to meet personal & clinic goals.
• Maintain organizational relationships.

Summary

5 ways we redefine work & give backto YOU!

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.