Senior Sales Analyst, Sales Support

Astound; Winters (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Paid time off

Paid holidays

Floating holidays

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a results-oriented analyst to support the sales team by reporting, monitoring, and analyzing performance metrics and commission programs. You will provide national support to the Sales Support team and collaborate with management to implement best practices across processes.

The role emphasizes dashboard creation, data-driven insights, and process automation to improve efficiency, customer satisfaction, and employee engagement.

Qualifications

• High school diploma or equivalent.
• Bachelor’s Degree preferred.
• Minimum three years supporting an outside sales force, helping implement best practices and analyze data.

Responsibilities

• Report, monitor, and analyze the efficiency and performance of the sales team.
• Provide program management for commission processes and recognition programs.
• Create and maintain sales reporting dashboards (weekly updates, monthly/quarterly results).
• Assist in automation and documentation of processes; support budgeting and forecasts.

Skills

CRM systems

Microsoft Office

Information systems

Organizational development

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Job description

This team member plays a vital role in ensuring quality, accuracy, and timely execution of major projects and tasks specific to supporting Astound Business Solutions. Responsibilities specific to the sales department will be the primary goal, including reporting, monitoring, and analyzing the efficiency and performance of the sales team while also continuously looking for opportunities for improvement. This role focuses on providing analysis and program management of the commission’s process and recognition programs for the regional sales team as well as providing national support for the other Sales Support Specialists.Provide analysis and program management of the commission’s process and recognition programs for the regional sales team.Provide national support to the other members of the sales support team as neededProvide operations support for the channel and to the Vice President of Sales ranging from complex to routine projects to ensure the Small Medium Business, Enterprise and GEMS teams implement business plans, reach various goals and metrics and maintain a focus on customer and employee satisfactionProvide guidance to Regional Sales Managers regarding process and procedure improvementsThroughout the interaction with management and staff, this role would assist in the creation and implementation of best practices for new processes and company standards with collaboration with management and staff. Staffing analysis with recruiting, training, headcount issues and work volume via staff tracking reportCreate and maintain multiple sales reporting dashboards while looking to improve/expand upon the data requested by the VP. These will include but not be limited to: weekly channel sales updates, month / quarter end performance results, and commission/incentive performance reportingAssisting by helping create and develop program management with key projects relating to automation of key processes, documentation of assets and analyticsAssist Program Management and the Sales team in the migration and team adoption of the automated commission system, which includes managing the reporting and dashboards as well as various duties that ariseAnalyze and monitor plant mapping projects and financial analysis for capex deployments/network expansion effortsManage the process, perform all Small Medium Business, Enterprise and GEMS commission audits, and work with payroll to ensure commission payout is accurate and on timeProvide VP with analysis and deliver comprehensive analysis and expert recommendations to leadership on optimization and enhancement best practices of M&P documentation and process improvements.Assist with documentation for budgets and forecastsAssist in development of business plans, quarterly updates and presentationsOther duties as assignedWhat you bring to the table:EducationHigh school diploma or equivalentBachelor’s Degree preferredExperience:Minimum experience of three years supporting an outside sales force by assisting in the creation of best practices, implementing those processes and analyzing data for potential future process improvements.Experience in Telecom desiredStrong knowledge in CRM systems, Microsoft Office software, information systems, and organizational developmentHigh energy with a strong willingness to complete difficult and multiple work assignmentsStrong interpersonal skills and professional writing skillsProfessional demeanor, articulate, good listener, and conflict managerMust have the ability to stay focused and remain composed during peak periods & when dealing with challenging situationsWe're Proud to Offer a Comprehensive Benefits Package Including:401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program*Benefits listed above are for regular full-time positionBase Salary: The base salary range for this position is $70,000 - $80,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funAstound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.About Astound:Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.