Senior Revenue Operations Analyst, Sales Compensation

Gong; New York (NY); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Wellbeing fund

Mental health benefits

401(k)

Education stipend

Flexible vacation

Parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Senior Revenue Operations Analyst, Sales Compensation in New York. You will run the monthly commissions cycle for Sales, SDR, and Partnerships, model plan changes, and drive automation toward a scalable comp platform.

In this hands-on role you will administer ICM/SPM tools (CaptivateIQ, Varicent, Everstage, Xactly), ensure payout accuracy, resolve disputes, and partner with RevOps and Finance on planning and governance.

Qualifications

• 3-5 years of progressive experience in sales compensation, commissions, or RevOps/FP&A (SaaS/tech preferred).
• Advanced Excel / Google Sheets: scenario models, lookups, pivots, clean model structure.
• Hands-on experience administering an ICM/SPM tool (CaptivateIQ, Varicent, Everstage, Xactly, or similar).
• Working knowledge of SaaS comp mechanics: quota, accelerators, gates, kickers, ramps, clawbacks.
• Strong Salesforce data fluency; SQL/Snowflake a plus.
• Exposure to ASC 606 commission capitalization and Finance close a plus.
• Detail-oriented under deadline pressure; clear, simple communicator with the field.
• Based in NYC or Lehi, UT

Responsibilities

• Own the monthly commissions process end to end: data prep, crediting, calculations, review, and payout.
• Hit monthly and quarter-end close deadlines with Finance, with clean audit trails.
• Maintain controls and reconciliations so every payout ties back to source data (Salesforce, ICM, Finance).
• Triage and resolve commission inquiries and disputes quickly and consistently.
• Run exception requests through governance: document the ask, size the impact, secure approvals, log the decision.
• Model proposed plan changes and quantify cost, earnings distribution, and behavioral impact.
• Support annual planning with plan-cost forecasts and scenario analysis for GTM leadership.
• Administer plan configuration, rates, quotas, and crediting rules in the ICM tool; support migration.
• Explain comp mechanics clearly to reps and managers, in writing and live.
• Partner with RevOps and GTM Systems to automate recurring work and tighten data governance across the comp process.

Skills

Advanced Excel/Google Sheets

Sales data fluency

Detail-oriented

Strong communication

Tools

CaptivateIQ

Varicent

Everstage

Xactly

SQL

Snowflake

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The Senior Revenue Operations Analyst, Sales Compensation is the hands‑on operator of Gong's commission engine. You will run the monthly commissions cycle for Sales, SDR, and Partnerships, own payout accuracy and dispute resolution, and turn comp data into insight for RevOps and Sales Leadership. This is a builder seat: you'll model plan changes, size their cost and impact, and help move the comp motion toward a more automated, scalable platform.

Responsibilities

Commissions Operations & Payout Accuracy

Own the monthly commissions process end to end: data prep, crediting, calculations, review, and payout.

Hit monthly and quarter‑end close deadlines with Finance, with clean audit trails.

Maintain controls and reconciliations so every payout ties back to source data (Salesforce, ICM, Finance).

Exceptions, Disputes & Inquiries

Triage and resolve commission inquiries and disputes quickly and consistently.

Run exception requests through the governance process: document the ask, size the impact, secure approvals, and log the decision.

Flag recurring exceptions as plan‑design or process issues, not one‑off fixes.

Comp Analytics & Plan Modeling

Deliver attainment, payout, and cost‑of‑sales reporting at the rep, manager, and segment level.

Model proposed plan changes (rates, accelerators, kickers, gates, quota) and quantify cost, earnings distribution, and behavioral impact.

Support annual planning with plan‑cost forecasts and scenario analysis for the GTM Comp Leader, Finance, and Sales Leadership.

ICM / SPM Platform Administration

Administer plan configuration, rates, quotas, and crediting rules in the ICM tool (CaptivateIQ, Everstage, Varicent).

Support the upcoming ICM platform migration: requirements, plan logic documentation, testing, and parallel runs.

Reduce manual workarounds and spreadsheet dependencies over time.

Documentation & Communication

Maintain plan documents, policies, and process documentation as the single source of truth.

Explain comp mechanics clearly to reps and managers, in writing and live.

Continuous Improvement

Partner with RevOps and GTM Systems to automate recurring work and tighten data governance across the comp process.

Qualifications

• 3-5 years of progressive experience in sales compensation, commissions, or a highly analytical RevOps/FP&A role (SaaS/tech preferred)
• Advanced Excel / Google Sheets: scenario models, lookups, pivots, clean model structure others can audit
• Hands‑on experience administering an ICM/SPM tool (CaptivateIQ, Varicent, Everstage, Xactly, or similar)
• Working knowledge of SaaS comp mechanics: quota, accelerators, gates, kickers, ramps, clawbacks
• Strong Salesforce data fluency; SQL/Snowflake a plus
• Exposure to ASC 606 commission capitalization and Finance close a plus
• Detail‑oriented under deadline pressure; clear, simple communicator with the field
• Based in NYC or Lehi, UT

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work‑life blend.
• Paid parental leave to support you and your family.
• Company‑wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $100,000 - $145,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. At Gong, we have a location‑based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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