Senior Revenue Cycle Specialist

Cotiviti; Northern (KY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Cotiviti in the United States is seeking a Senior Revenue Cycle Specialist to join the Yield Management Division. You will handle complex daily functions including payments, postings, client issues, and audits, while ensuring accuracy and compliance.

As a subject matter expert, you will mentor teammates, develop onboarding materials with the Team Lead, and drive process improvements to maximize revenue and efficiency across systems.

Qualifications

• 2-4 years of related experience and/or Associate or bachelor’s degree preferred.
• Bachelor's Degree in Accounting/Finance/Business or five (5) years relevant experience preferred.
• Minimum of two years of financial and/or business-related experience.
• Proficiency in MS Excel required; Access strongly preferred.
• Knowledge of revenue cycle practices.
• Healthcare experience a plus.
• Excellent organizational ability required to handle multiple priorities.
• Understands Cotiviti Core Values, Strategic Pillars, and Operations Disciplines to achieve successful performance.

Responsibilities

• Act as subject matter expert in all Revenue Cycle knowledge.
• Collaborate with Team Lead to develop onboarding materials and ensure effective training of Specialists.
• Ensure processes are completed accurately, on time, and in compliance with policies.
• Prepare reports detailing quality of departmental actions.
• Identify opportunities to improve performance and maximize revenue or margins.
• Resolve errors and handle low-risk exceptions.
• Propose solutions and implement plans with or without team support.
• Serve as a key contact for audits and client inquiries; resolve issues to completion.

Skills

Revenue cycle knowledge

Mentorship/leadership

Process improvement

Auditing & compliance

Education

Bachelor's Degree in Accounting/Finance/Business

Tools

MS Excel

Access

Job description

Overview

A Senior Revenue Cycle Specialist is a member of the Revenue Cycle team within the Yield Management Division.This department may work directly with other members of Yield to ensure department expectations areaccomplished.The Sr. Specialist, Revenue Cycle position is responsible for complex levels of recurring and/or daily functions andprocesses that are necessary for business execution; including but not limited to, ensuring the quality of variousfunctions within the department (check application, offsets, invoicing, etc.). Other responsibilities will includesolving complex issues that have been identified and being a point person for other Revenue Cycle Specialistswithin the department. A Senior Specialist will identify discrepancies, analyze issues to ensure payments areposted timely and process electronic requests in multiple systems and platforms.

Additionally, a Senior is a subject matter expertise and works directly with the Team Lead to ensure the success of the team in creating and identifying training materials and assisting with new hire onboarding and orientation,acting as a mentor for others on the team.

Responsibilities

• A Senior Specialist is identified as a subject matter expert on all knowledge within the Revenue Cycle space.
• Collaborate with the Team Lead to develop and oversee new hire onboarding materials, ensuring the effective training of Specialists and Specialist 2’s.
• Completes or monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
• Tracks processes, preparing reports for management detailing quality or quality of departmental actions.
• Analyzes, identifies, and implements procedural change opportunities to improve performance and efficiency, and maximize revenue or margins.
• Ability to resolve errors and handles exceptions of limited risk and complexity.
• Identifies opportunities to improve revenue cycle processes and proposes solutions to capitalize on opportunities. Works with manager to establish an implementation plan and can work independently or with support of Specialists to implement plan. Thinks critically through implementation of plans to identify gaps and make necessary adjustments.
• Serves as a key point of contact for other departments on the audit and the client. Resolves client and audit issues to completion with attention to detail and the highest level of professionalism. Conducts research and resolution on outstanding claims. Posts adjustment transactions to collection system as well as client’s system.
• Posts payments to collection accounts, reconciles with posted bank transactions, works with AP department to have refund issued when needed, reconciles monthly bank statements with cash posting database. Posts adjustment transactions to collection system as well as client’s system.
• Access and understand necessary information from the various online systems, understanding the systems process in determining how a claim has been paid to accurately apply payments and adjustments and assists in determining the adjudication of funds. Has a detailed understanding of client systems and processes. Can serve as a subject matter expert on client processes.
• Prepares and records financial transactions for assigned accounts to accumulate and record accurate and timely financial history. Ensures monthly reporting for audit purposes. Prepares and records financial transactions for assigned accounts to accumulate and record accurate and timely financial history. Ensures daily deposit reconciliation; maintains daily, monthly reporting for audit purposes.
• Researches and accurately distributes payments with no apparent invoice number, or date-of-service. Researches and determines the correct claim for the payment if there is a valid patient/date of services and accurately applying payment to correct claim.
• Maintains thorough and detailed knowledge of compliance and recovery laws regarding processing and recoupment to ensure compliance with state laws regarding all cash processes as evident through the collection cycle.
• Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity.
• Quickly grasps a working understanding of basic elements and concepts of audit operations. Demonstrates enthusiasm for learning and applying knowledge to the completion of tasks. Successfully integrates and executes new assignments with moderate guidance and direction.
• Demonstrates adeptness in gathering data, analyzing problems, evaluating options, and developing/implementing creative solutions to job challenges. Makes logical, well-reasoned and timely decisions, seeking guidance and support as appropriate.
• Demonstrates competency with tools of the job including but not limited to filing systems, computers, word processing & spreadsheet applications, web systems, Cotiviti and Client systems, data file structures and Power Point. Can efficiently download and format common file types.
• Demonstrates ability to plan, organize, and prioritize multiple tasks and ensure timely completion. Uses a structured and dependable approach to accomplishing assigned work.
• Shows initiative and a willingness to engage in all audit support activities. Reaches beyond current tasks to add value to broader team. Goes the extra step to solve problems instead of waiting for someone else to solve them.
• Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. Assures confidentiality and security of all data, adhering to all HIPAA laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards.
• Works with clients, customers, and partners to accurately assess their needs, provide information or assistance, resolve problems, or satisfy requirements.
• Can be counted on to consistently meet or exceed goals and perform at expected levels of quality and productivity. Demonstrates willingness and readiness to take on more responsibility in support of the audit.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• 2 -4 years of related experience and/or Associate or bachelor’s degree preferred.
• Bachelor's Degree in Accounting/Finance/Business or five (5) years relevant experience preferred.
• Minimum of two years of financial and/or business-related experience.
• Proficiency in MS Excel required; Access strongly preferred.
• Ability to work both in a team and independently.
• Knowledge of revenue cycle practices.
• Healthcare experience a plus.
• Excellent organizational ability required to handle multiple priorities.
• Understands and embodies Cotiviti Core Values, Strategic Pillars, and Operations Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Base compensation ranges from $23.25 to $24.75 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page.