Senior Retail Training Specialist

First Farmers Bank & Trust Company

Kokomo (IN)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Holidays

Educational Assistance Program

Volunteer time off

Job summary

First Farmers Bank & Trust in Kokomo, IN is seeking a Senior Retail Training Specialist to develop and deliver training programs for our retail banking teams. You will onboard new hires, design engaging sessions, and partner with branch leaders to strengthen customer service and sales skills.

The role requires banking experience with training or branch leadership, plus strong communication, presentation, and organizational abilities.

Qualifications

3+ years of banking experience in training or branch management
Strong knowledge of banking operations, policy and procedure, banking products & services, and regulatory requirements
Must maintain confidentiality in daily operations and interactions with staff and customers
Experience training retail leaders is a plus
Proficiency with training software and platforms is desirable

Responsibilities

Assist with development and execution of comprehensive training programs for new and existing employees
Support onboarding plans for new hires with Branch Managers
Train retail managers on software (Prelim, Premier and Klarivis), lending practices, and policies
Conduct training sessions on banking products, services, sales, and compliance regulations
Provide ongoing support to retail branch staff
Assess training needs through surveys and management consultations
Create training materials, including manuals and visual aids
Monitor and evaluate training effectiveness and adjust content as needed
Stay updated on industry trends to keep content current
Provide one-on-one coaching to employees as needed
Collaborate with department heads to address training needs
Attend career enrichment or continuing education sessions
Perform other duties as assigned by the Retail Training & Development Coordinator
All other job duties as assigned

Skills

Communication

Presentation

Interpersonal skills

Time management

Teamwork

Education

Bachelor’s degree

Tools

Training platforms

Job description

Description

Senior Retail Training Specialist

Kokomo, IN

$50,000-$70,000/year

Shape the Future of Banking Talent and Service Excellence

Are you passionate about developing people, sharing knowledge, and helping others succeed? First Farmers Bank & Trust is seeking a Senior Retail Training Specialist to play a key role in fostering the growth and success of our retail banking teams. In this position, you’ll combine your banking expertise with your passion for coaching and development to create meaningful learning experiences for employees across the organization.

As a trusted training partner, you’ll help onboard new team members, deliver engaging training programs, support branch leaders, and strengthen the skills and confidence of our retail staff. If you thrive in a collaborative environment, enjoy mentoring others, and want to make a lasting impact on employee development and customer service excellence, we’d love to hear from you.

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:

Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally. This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

Duties:

Assist with development and execution of comprehensive training programs for new and existing employees
Assist the Retail Training & Development Coordinator with ensuring Branch Managers have onboarding plans in place prior to their start with the organization
Train retail managers on topics including, but not limited to, software (Prelim, Premier and Klarivis), lending practices, and general policies and procedures
Conduct training sessions on various banking products, services and sales, and compliance regulations
Provide support to retail branch staff
Assess training needs through surveys, interviews, and consultations with management
Create training materials, including manuals, and visual aids
Monitor and evaluate the effectiveness of training programs and make necessary adjustments
Stay updated on industry trends and best practices to ensure training content is current and relevant
Provide one-on-one coaching and support to employees as needed
Collaborate with department heads to identify and address specific training needs
Attend scheduled career enrichment or continuing education arranged by the Retail Training & Development Coordinator
Other duties as assigned by the Retail Training & Development Coordinator
All other job duties as assigned

Requirements

Minimum Qualifications

Three or more years of banking experience in a role involving training or at least one year of branch management experience
Strong knowledge of banking operations, policy and procedure, banking products & services, retail applications, and regulatory requirements
Must have the proven ability to maintain confidentiality in daily operations and interactions with staff and customers

Preferred Qualification

2-3 years of previous experience in a training role
Prior experience training retail leaders
Bachelor’s degree in finance, business, education, or a related field
Proficiency in using training software and platforms

Skills

Strong written and verbal communication skills
Excellent presentation, communication, and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team

Work Environment

Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 25 pounds as needed

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security