Senior Restaurant Manager

P.F. Chang's China Bistro, Inc.; North Carolina; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Performance bonuses

Management training

Referral bonuses

Employee discounts

Holiday closures

Lucky Cat Fund support

Job summary

P.F. Chang's China Bistro, Inc. is seeking a Senior Restaurant Manager to lead front-of-house operations in our North Carolina locations. The role focuses on delivering exceptional guest experiences while upholding brand standards and operating policies.

Responsibilities include training Hospitality Team Members, scheduling, enforcing standards, and managing costs. Candidates should have 3+ years in restaurant management and a proven ability to lead teams in a fast-paced environment.

Qualifications

• 3+ years of restaurant management experience.
• Strong leadership and communication skills.
• Experience in high-volume, fast-paced hospitality environments.
• Ability to coach and develop Hospitality Team Members.

Responsibilities

• Supervises and delivers hospitality team training.
• Develops schedules and conducts pre-shift briefings.
• Enforces dress code, safety and sanitation policies.
• Manages inventory and controllable expenses for the area.
• Ensures guest issues are handled professionally and promptly.

Skills

Restaurant management

Team leadership

Communication

Budgeting / Cost control

Job description

P.F. Chang's Pay Range (based on experience):

$65,000.00 - $85,000.00 / year

Benefits We Offer

• Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.
• Competitive Pay & Performance Incentives: Quarterly bonuses based on performance.
• Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
• Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
• Exclusive Discounts: Access exclusive employee discounts.
• Holidays: Most locations closed on Thanksgiving and Christmas.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Hiring immediately for full-time salaried Senior Restaurant Assistant Manager or Senior Restaurant Hospitality Manager or Senior FOH Manager or Restaurant Senior Manager:

Job Summary

Senior Restaurant Manager is responsible managing and executing all front of house functions according to P.F. Chang’s established procedures and in accordance with the direction of the Operating Partner. Senior Restaurant Manager is a lead front-of-house management role.

Job Responsibilities

• Supervises and facilitates training of all Hospitality Team Members
• Must be able to articulate clearly to Team Members, other members of Management, and our Guests
• Develops schedules for all Hospitality Team members
• Holds pre-shift meetings to provide daily focus and continuous direction for staff
• Holds front of house staff accountable for dress code standards
• Accountable for following and executing all state safety and sanitation guidelines
• Supports the execution of inventory
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Manages check-outs for all Hospitality staff
• Ensures a clean and safe environment for all Team Members and Guests
• Handles Guest Service issues professionally and with compassion
• Lives the Message in all aspects of the position and inspires others to do the same
• Must be able to stand and walk for periods of eight to ten hours in length each shift
• Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
• S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity

Job Requirements

• 3+ years of experience in restaurant management
• Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
• Experience working in a hands-on, fast paced, high volume environment
• Experience mentoring and training hourly team members
• Strong communication skills with the ability to resolve conflict and provide direction to your teams

Preferences

• Experience in a casual restaurant or upscale dining
• Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols
• Involvement/understanding of managing inventory, cost of goods and overall control of financials

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it’s an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!