Senior Resolution Manager

Arthur J. Gallagher group; Denver (CO); Remote; USD 60,000 - 85,000; Full time

Job summary

Gallagher Bassett is seeking a Claims Adjuster with a workers’ compensation focus to analyze and resolve complex claims. The role requires CO jurisdiction experience and active adjuster licenses; the position is eligible for fully remote work within the United States.

Expect to manage claims, communicate with all stakeholders, and ensure service excellence while upholding regulatory and ethical standards. Minimum five years of relevant experience is preferred.

Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Licensed and/or certified in all states where claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Analyze claims exposure and resolve claims to determine proper course of action.
• Interact with all parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to claimants on behalf of clients with empathy throughout the process.
• Handle claims in accordance with client and corporate policies, procedures and ethics.
• Document and communicate claim activity in a timely and efficient manner to support the claim file outcome.

Skills

Claims management

Analytical thinking

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers Compensation
• Jurisdictional Experience: CO
• Active Adjusters' licenses: Applicable licensure
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor's Degree

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