Senior Residential Service Plumber: Diagnostics & Repairs

Sila Services; Norfolk (VA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Company Provided Vehicle

401(k) with Company Match

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Guy Smith Home Services in Norfolk, VA is seeking an experienced Residential Service Plumber to diagnose, repair, and improve home plumbing systems. You will lead service calls with strong office support, high-quality tools, and ongoing training to grow your skills and earnings.

You will communicate clearly with homeowners, obtain approvals, document work thoroughly, and maintain professional conduct on every visit.

Qualifications

• Strong diagnostic and troubleshooting abilities.
• Strong communication and customer service skills.
• Virginia Journeyman or Master Plumber license preferred.

Responsibilities

• Diagnose, repair, and maintain residential plumbing systems.
• Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.
• Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.
• Perform plumbing inspections and identify code, safety, or performance concerns.
• Clearly explain findings and recommend appropriate repair or replacement options.
• Obtain customer approval before completing work and collect payment when appropriate.
• Complete accurate estimates, service notes, photos, and follow-up documentation.
• Communicate parts, scheduling, and return-trip needs promptly to the office.
• Protect customers’ homes and maintain a clean, professional work area.
• Maintain assigned vehicles, tools, materials, and truck inventory.
• Coordinate with dispatch, customer service, and other field teams.
• Participate in required meetings, technical training, and professional development.

Skills

Diagnostic abilities

Customer service

Communication

Independent work

Driver's license

Education

Virginia Journeyman or Master Plumber license preferred

Job description

Guy Smith Home Services in Norfolk, VA is seeking an experienced Residential Service Plumber to diagnose, repair, and improve home plumbing systems. You will lead service calls with strong office support, high-quality tools, and ongoing training to grow your skills and earnings.

You will communicate clearly with homeowners, obtain approvals, document work thoroughly, and maintain professional conduct on every visit.