Senior Resident Manager

American Homes 4 Rent, L.P.; Jacksonville (FL); On-site; USD 71,545 - 89,448; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO)

Job summary

American Homes 4 Rent is seeking a Senior Resident Manager in Jacksonville, FL to lead resident relations and oversee day-to-day operations of a district's single-family homes. You will coordinate with Resident Managers to ensure a high-quality resident experience and achieve performance goals.

The role requires strong leadership, communication, and negotiation skills, with a focus on reducing delinquencies, optimizing turnovers, and coaching staff to meet profitability targets.

Qualifications

• High School Diploma or GED required.
• Minimum five years of directly related experience in an operational or related role.
• Minimum three years of experience in a management role, supervising direct reports.
• Real Estate License and state permits/certifications required; license must be affiliated with AMH.

Responsibilities

• Maintain accountability for resident relations within the District and oversee day-to-day operations.
• Coordinate with Resident Managers and support roles to ensure a consistently high-quality resident experience.
• Drive collections and retention strategies to reduce delinquency and maximize lease renewals.
• Oversee move-out reconciliations and ensure security deposits are returned per state laws.
• Provide training and coaching to employees; participate in staffing decisions as needed.

Skills

Verbal and written communication

Relationship management

Negotiation skills

Leadership/management

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree in Real Estate, Finance, Business Management, or related field

Tools

Microsoft Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.The Senior Resident Manager provides leadership and oversight for resident relations and the day-to-day operations of residential single-family homes within a District. This role ensures the effective execution of the operational strategy established by the District Manager and accountability for achieving all resident operations goals. The Senior Resident Manager may oversee Resident Managers and support roles assigned to manage property portfolios.Responsibilities:Maintains overall accountability of resident relations within the District. Provides oversight of the day-to-day operations, including coordination with Resident Managers and support roles. Ensures a consistently high-quality resident experience while achieving performance operational goals.Drives District collection and retention strategies to reduce delinquency, minimize evictions, and maximize lease renewal rates. Enhances portfolio profitability through rental growth and by mitigating repair, maintenance, and turn‑related expenses.Provides timely, professional resolution of escalated resident issues, collaborating with departmental partners as needed. Manages special‑case properties involving evictions, complex customer service concerns, disposition considerations, and potential legal matters.Ensures proper move-out reconciliation processes are followed; determines what portion of the security deposit will be returned to the tenant in accordance with state laws.Oversees and coordinates team activities, providing guidance, training, and coaching to employees as applicable. Supports employee development through constructive feedback and performance guidance. Participates in talent selection processes, including reviewing resumes, interviewing candidates, and contributing to hiring decisions based on staffing needs. Drives performance toward profitability targets established by senior leadership.Requirements:High School Diploma/GED required.Bachelor’s degree in Real Estate, Finance, Business Management, or a related field preferred.Minimum five (5) years of directly related experience in an operational or related role required. It is preferred if the experience is the following areas/industries: Property Operations, Real Estate, or Property Management.Minimum three (3) years of experience in a management role, managing direct reports preferred.Real Estate License and any permits/certifications required per State’s real estate commissions to engage in property management; required to affiliate License with the company.Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.Experience with property management software a plus.Excellent verbal and written communication skills.Strong relationship management and negotiation skills.Must be able to meet multiple deadlines.Must be able to implement process improvement changes.Must be able to work in a team environment.Must be able to pay close attention to details.Must be able to lift/carry:20 pounds to waist height10 pounds to shoulder height5 pounds above the headCompensationThe anticipated pay range/scale for this position is $71,545.00 to $89,448.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is eligible to receive quarterly bonus payments.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.#LI-MA1