Senior Research Director, Customer Success

NielsenIQ; Chicago (IL); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Health insurance

Job summary

NIQ is seeking a dynamic Senior Research Director of Customer Success to support the North America Brand Consulting team. The role emphasizes client management, leadership, and driving brand tracking research forward with high visibility and strategic impact.

The ideal candidate will have 5–7 years of brand/ad tracking experience, strong presentation skills, and a passion for mentoring. This is a full-time US-based remote position with a competitive salary and comprehensive benefits.

Qualifications

• Minimum 5–7 years of brand and ad tracking experience.
• Excellent presentation skills.
• Proven client focus and ability to identify selling opportunities.
• Demonstrated leadership and team management experience.
• Passion for brand and advertising research.
• Ability to manage client expectations and achieve ‘win-win’ in difficult situations.

Responsibilities

• Manage client relationships and ensure premium fact-based consultation.
• Balance client needs with company budgets and timelines.
• Identify client requirements and communicate progress regularly.
• Provide input on research design and proposal development.
• Mentor junior staff and support project execution.
• Develop questionnaires and PPT decks with insights and recommendations.
• Collaborate with the team on product development and thought leadership.

Skills

Brand tracking

Ad tracking

Client relationship management

Leadership

Presentation skills

Mentoring/training

Education

Bachelor’s degree in business, mathematics, or sciences

Job description

• Full-time

Company Description

This aREMOTEposition for candidates currently based in the United States. Candidates must be physically located in the US to be considered.

Job Description

NIQ isseekinga dynamic and visionary Senior Research Director of Customer Success to help support the North America Brand Consulting team. This role requires a minimum of 5-7 years of brand and ad tracking experience. The ideal candidate will be a strategic leader and change agent, capable of driving innovation and excellence within the team and across the organization. This position offers high visibility and direct interaction with clients,providingan opportunity to influence and shape the future of brand tracking research at NIQ. A passion for team leadership, driving strong engagement within the team, training/mentoring, and embracing change is essential.

Responsibilities

Client Relationship Management:

Help build andmaintainstrong client relationships, inspiring confidence in our clients that NIQ provides premium fact-based consultation.

Balance the needs of clients with what is best for the company, including monitoring project specific budgets and timelines.

Identifyclients’ requirements and expectations and communicate and consult regularly with clients about their projects. This includesmaintaininga presence andhigh levelof engagement during all phases of projects, from questionnaire development to presentation of results.

Provide input on client knowledge and practice insights to research design and proposal development.

Mastery and immersion in clients’ businesses.

Demonstrate thought leadership within the practice area.

Manage client expectations andmaintainconfidence in all situations. Be a voice of reason,expertiseand partnership to clients -- helping them make informed decisions on how to best move forward with elements of their brand tracking work.

Support team memberswhen facing challenges with project execution and/or client servicing. Role model best practices and critical thinking strategies to help guide junior staff.

Analytical and Technical Skills:

Help build, write, and deliver comprehensive questionnaires and PPT decks with summaries and recommendations.

Usesdata to create insights to answer business questions.

Present research to clients and stakeholders in a compelling manner.

Mentora team -supporting junior team members throughout projects (e.g., proofing questionnaires, reviewing materials, helping build report templates, analyzing data for key insights).

Provide training and guidance to junior team members to createa strong foundationfor their own success.

Support the broader team, not just junior team members, in proposal and report development. Actively lend a hand when and where needed to fosterbalanceof workload.

Work collaboratively with the team to contribute to product development and thought leadership.

Responsible for working with different stakeholders throughout the organization to support business development and growth opportunities.

Help contribute to process improvement initiatives to drive efficiency.

Drive practiceexpertiseand knowledge of practice standards and foster a broader connection with NIQ.

Qualifications

Desired Attributes:

Embraces change and consistentlychallengesthe status quo.

Proactive inidentifyingand resolving issues.

Assumes positive intent in all interactions.

Strong teamplayer with a collaborative mindset.

Inquisitive and committed to continuous learning.

Flexible and adaptable to changing circumstances.

Highly organized and detail oriented.

Ability to juggle multiple projects, with varying timelines and team members.

Qualifications

Ability to manage client expectations and achieve ‘win-win’ indifficult situations.

Bachelor’s degree in business, mathematics, orthe sciences, or equivalent experience.

Minimum of 5-7 years of brand and ad tracking experience.

Excellent presentation skills.

Provenclientfocus and ability toidentifyselling opportunities.

Demonstrated leadership and team management experience.

Passion for brand and advertising research.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $99,800-$130,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state‑of‑the‑art platforms–NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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