Senior Representative - Veterinarian Equipment Specialist

Cencora; United States; Remote; USD 37,000 - 45,000; Full time

Job summary

Cencora, Inc. in the United States is hiring an Equipment Specialist to drive capital equipment sales and provide technical assistance to MWI customers and sales staff. The role reports to the Director of Sales – Medical Technology and requires strong knowledge of the equipment portfolio.

Typical shift is Monday–Friday 8am–5pm EST with pay of $27–$33 per hour, full time. Responsibilities include handling inquiries, growing sales regions, coordinating resources for the sales team, and supporting

Qualifications

• 3+ years of inside sales, customer service, or order management experience.
• Certificate in customer service or contact center operations preferred.
• Vet tech associate or animal health bachelor preferred but not required.
• Three+ years in veterinary clinic or two+ years in a call center with animal health distributor/manufacturer.
• Proficiency with MS Word/Excel/PowerPoint/Outlook; Salesforce CRM desirable.

Responsibilities

• Respond to inquiries from sales associates and customers to aid equipment purchases.
• Manage sales regions as equipment ambassador and identify growth opportunities.
• Direct the sales team on access to equipment sales resources.
• Assist in special projects as directed by leadership.
• Support veterinary hospital new builds, remodels, relocations as assigned.
• Perform other duties as directed by Sales director.

Skills

Inside sales

Customer service

Call center sales

Order management

Sales liaison

Education

High School Diploma/GED

Associate in veterinary technology

Bachelor in animal health

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce CRM

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary of Role:

Shift Details: Monday-Friday 8am-5pm EST

Pay Details: $27/hr-$33/hr

The Equipment Specialist, working under the direction of the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff.

Responsibilities:

• Responsible for responding to inquiries from sales associates and customers to assist in the difficult process of purchasing and implementing capital equipment.
• Responsible for managing sales regions as the equipment ambassador. Identify needs and opportunities to grow sales of equipment.
• Act as the primary point of contact in directing the MWI sales staff as to what equipment sales resources are available and how to best access these resources.
• As needed, assist in special projects assigned by team leadership.
• Be or assist as project managers for veterinary hospital new builds, remodels, renovations or relocations as assigned.
• Other duties as directed by Sales director.

Core Competencies:

Speak Effectively : Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Customer Service : Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains respect and loyalty; identifies and takes appropriate action on customer needs.

Know the Customer and the Market : Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Build Quality Service : Defines quality service based on customer needs, wants, expectations and profitability and aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.

Know the Product : Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.

Maintain Technological Expertise : Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.

Demonstrate Interpersonal Skills : Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others.

Education:

High School Diploma/GED or equivalent experience required.

Skills and Knowledge:

• 3+ years of experience in inside sales, customer service, call center sales, order management, or a related field required.
• Certification in customer service or contact center operations, or equivalent preferred.
• Associate’s degree in veterinary technology or bachelor’s degree in an animal health field is preferred but not required.
• Three or more years’ experience working in a veterinary clinic or two or more years in a call center environment with an animal health products distributor or manufacturer is necessary.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is needed. Experience with CRM Salesforce is desirable.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$52,000 - 81,620

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: MWI Veterinary Supply Company