Senior Rental Representative

Penske Truck Leasing; Odessa (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Penske Truck Leasing is seeking a Senior Rental Representative in Odessa, TX. You will be the front-line contact with customers, handling rental requests, explaining fees and policies, and coordinating vehicle availability to meet demand.

The role emphasizes customer service excellence, accurate records, and teamwork in a fast-paced environment. Candidates should have at least one year of experience, a valid driver's license, and a willingness to work occasional weekend hours.

Qualifications

• At least 1 year of customer service experience.
• Sales experience preferred (retail, consumer, B2B).
• High School diploma or equivalent required; some college/bachelor’s degree preferred.

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display or rental.
• Recommend and provide advice on products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss rental needs.
• Keep records of transactions and customer interactions.
• Prepare rental forms and obtain signatures.
• Inspect and adjust rental items for customers.
• Explain rental fees, policies, and procedures.
• Confer with customers to take orders, cancel accounts, or resolve complaints.
• Maintain records of inquiries and actions taken.
• Resolve service or billing complaints by exchanges, refunds, or adjustments.
• Ensure changes resolve customer problems.
• Contact customers about inquiries or claim results.
• Refer unresolved grievances for investigation.
• Determine charges and arrange billing.
• Complete contract forms and issue service discontinuance orders.

Skills

Customer service

Sales experience

Weekend availability

Phone skills

Team player

Travel flexibility

Driver's license

Education

High School diploma

Some college or Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Position Summary

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills. The role provides front‑line contact with prospects, manages a large fleet of vehicles, matches vehicle demand with availability, coordinates all aspects of customer accounts, and ensures complete customer satisfaction in a fast‑paced environment.

Major Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other required information such as licenses.
• Inspect and adjust rental items to meet customers’ needs.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Other projects and tasks as assigned by supervisor.

Qualifications

• At least 1 year of customer service experience required.
• Sales experience (retail, consumer, B2B) preferred.
• High School diploma or equivalent required.
• Some college or Bachelor’s degree preferred.
• Ability to work at least one day on the weekend required.
• Basic computer skills including Microsoft Word, Excel, Outlook required.
• Customer service skills, dealing with people, flexibility, phone skills, team player.
• Valid driver’s license required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening are required.
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records requested from prior employers in the last three years. CDL holders will have a DOT Drug Screening within 30 days of start and are subject to a FMCSA Clearinghouse review.
• Need to work flexible hours, including some weekend hours.

Physical Requirements

• The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate will frequently use hands to touch, handle, and feel, and will reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25 lbs (12 kg).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.