Senior Relocation Specialist

WellRive; Maple Grove (MN); On-site; USD 2,066,000 - 3,444,000; Part time

Job summary

Corporate Relocation International LLC is seeking Move Managers to coordinate all aspects of client moves in Maple Grove, MN. You will lead on-site teams, schedule services, and ensure a seamless, stress-free relocation experience for clients.

Ideal candidates show compassion, excellent customer service, strong organizational skills, and the ability to stay calm under pressure while solving problems and communicating clearly with clients and vendors.

Qualifications

• Compassionate and client-centered approach.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills; multi-tasking.

Responsibilities

• Coordination of all aspects of the client’s move.
• Travel to and from clients’ residences and all appointments related to the move.
• Measure, assess and layout floorplans for the new living environment.
• Pack & unpack clients’ possessions safely & efficiently.
• Direct/assist loading, unloading & disposal of materials.
• Work with moving companies and their teams.
• Lead, supervise and guide team members during the move.
• Delegate tasks to ensure efficiency of the team.
• Ensure clear communication with client, family, vendors and others.
• Follow up with the client upon job completion to ensure satisfaction.

Skills

Compassionate approach

Customer service

Time management

Communication

Team player

Problem solving

Attention to detail

Job description

Move Managers (MM) are like “wedding planners of a move,” coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients’ move. MMs collaborate directly with the client, and with the support of the management team, they strive to create a seamless and stress-free experience for our clients.

Qualifications:

Compassionate and client-centered approach

Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).

Perform basic math for estimating and billing.

Excellent customer service and client relations skills.

Strong organizational and time management skills. Excel at multi-tasking.

Strong critical thinking and critical thinking skills

Ability to maintain a sense of calm in a demanding environment.

Good collaborator and team player.

Effective communication and follow-up, both verbal and written.

Duties and Responsibilities:

Coordination of all aspects of the client’s move.

Timely response to client's initial request.

Travel to and from clients’ residences and all subsequent appointments related to the client's move.

Measure, assess and layout floorplans for the new living environment.

Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)

Direct/assist loading, unloading & disposal of materials

Work well with a variety of moving companies and their team members.

Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).

Lead, supervise and guide team members throughout the move.

Basic knowledge of computers, Portal navigation and data entry skills.

Delegate necessary tasks to ensure the efficiency of team members.

Strive for excellent client experiences on every job.

Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).

Schedule all necessary services to successfully complete client moves.

Supervise multiple people and services (movers, disposal companies) simultaneously.

Timely completion of all required paperwork and documentation to client and office.

Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.

Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Physical Demands:

Lift a minimum of 30 lbs.

Requires walking, standing, or sitting for extended periods.

Involves reaching, handling, feeling, talking, hearing, and seeing.

Details & Compensation:

Hours are part-time, with scheduling that may vary daily/weekly.

A valid driver’s license is required.

Corporate Relocation International LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.