Senior Reliability Engineer

Fitch Ratings; Chicago (IL); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Hybrid Work Environment

Culture of Learning & Mobility

Retirement planning and tuition reimbursement

Comprehensive healthcare

Supportive Parenting Policies

Inclusive Work Environment

Dedication to Giving Back

Job summary

Fitch Ratings in Chicago is seeking a Senior Service Reliability Engineer to lead the delivery of reliable and scalable services. The role requires deep expertise in cloud technologies, with a focus on AI development. Candidates should have significant experience in SRE, DevOps, and managing Kubernetes and Docker in production. Benefits include a hybrid work environment, comprehensive health care, and support for continued learning. The expected salary ranges between $135,000 and $145,000 per year.

Qualifications

• Deep, hands-on experience in SRE and DevOps across AWS and Azure.
• Strong track record operating Docker and Kubernetes in production.
• Experience with building and maintaining CI/CD pipelines with DevSecOps.

Responsibilities

• Lead the delivery of reliable, scalable, mission-critical services.
• Mentor associate engineers and set best practices.
• Partner with Development Squads to design and advance service builds.

Skills

Experience in SRE, DevOps, or Platform Engineering

Operating Docker and Kubernetes

Administering Linux and Windows

Building and maintaining CI/CD pipelines

Cloud security best practices

Tools

GitHub Actions

AWS

Azure

Python

PowerShell

Bash

Job description

Senior Service Reliability Engineer

Embedded with Fitch Solutions development squads in Chicago, USA. The role is based out of our Chicago office.

About The Team

Fitch Solutions SRE provides Service Reliability Engineering expertise to Fitch’s development organizations. This squad joins Core Engineering and other SRE groups as part of Cloud Infrastructure & Platform Engineering (CI&PE), serving as subject matter experts in cloud technologies, systems engineering, infrastructure automation, and DevOps tooling across Fitch Group. The role itself will be dedicated to ensuring excellence in Fitch Solutions services, with a focus on new AI development.

How You’ll Make An Impact

• You’ll lead the delivery of reliable, scalable, mission‑critical services and guide squads on Kubernetes and modern deployment patterns.
• Mentoring associate engineers and setting best practices will help the team grow in knowledge and capabilities.
• Partner closely with Fitch Solutions Development Squads and Operations to design and advance service builds, DevOps tooling, and drive operational excellence.
• Partner with Core Engineering to architect and govern GitHub Actions CI/CD with quality gates, canary/blue‑green strategies, and AI‑assisted redeploy checks.
• Own observability in Datadog—define SLIs/SLOs, dashboards, alerting, and MS Teams integrations—and reduce incidents via telemetry‑driven automation and blameless post‑mortems.
• Champion AI‑enabled operations using AWS Bedrock/SageMaker and Model Context Protocol (MCP) for log analysis, anomaly detection, incident triage, and workflow orchestration; establish adoption guardrails.
• Define and enforce cloud guardrails and security controls (SCPs/IAM boundaries, OPA policies, tagging, centralized logging with AWS Config/CloudTrail/Security Hub) in partnership with Security and Risk.
• Influence cross‑functional roadmaps, lead complex release planning, and drive strategic platform initiatives across CI&PE; serve as an escalation point and participate in the L3 on‑call rotation.

You May Be a Good Fit If

• Deep, hands‑on experience in SRE, DevOps, or Platform Engineering across both AWS and Azure, with a strong track record operating Docker and Kubernetes in production environments.
• Highly proficient in administering both Linux and Windows, with practical, enterprise‑level experience supporting IIS/.NET applications as well as Java Spring Boot services.
• Built and maintained CI/CD pipelines (primarily GitHub Actions; Bamboo experience a plus) with DevSecOps principles baked in—integrating security scans, policy‑as‑code, and compliance gates—and script confidently in Python, PowerShell, or Bash.
• Experience with cloud security best practices (IAM, secrets management, container/image scanning) and understanding core infrastructure fundamentals (networking, storage, DNS) and APM/telemetry tooling.

What Would Make You Stand Out

• Practical experience with agentic AI for operations—incident triage, runbooks, and change management—with clear guardrails, auditability, and human‑in‑the‑loop controls.
• Supporting AI/ML workloads at scale: SageMaker endpoints, GPU node groups, autoscaling, and Kubernetes‑based model serving.
• Policy‑as‑code (OPA) and compliance implementation across CIS, NIST, ISO 27001, with automated remediation integrated via CSPM tools (e.g., Wiz).
• Applying AI in CI/CD, observability, and incident response using AWS Bedrock/SageMaker and Model Context Protocol (MCP).
• Hands‑on Agile delivery experience, actively participating in stand‑ups and sprint ceremonies.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Equal Opportunity Employer

Fitch is proud to be an Equal Opportunity and Affiantive Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Compensation

Expected base pay rates for the role will be between $135,000 and $145,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job‑related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long‑term incentives, and other benefits sponsored by Fitch.