SENIOR RELATIONSHIP MANAGER: NORTH AMERICA
Sportlabs Technology
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Job summary
ClubSpark, a global sports technology leader, seeks a Senior Relationship Manager for North America based in Orlando (ideally Florida). The role focuses on building strategic partnerships with governing bodies like the USTA, ITA, and Tennis Canada to boost player participation and venue engagement.
You will collaborate with Product, Marketing and Customer Success teams to translate client needs into product opportunities, manage key accounts, and drive growth in court bookings across the
Qualifications
- Extensive senior commercial experience in the sports industry at the NGB level or equivalent.
- Material account management and key client relationship experience, including pricing and development strategy.
- Experience solving business problems, moving solutions forward, and strategic thinking.
- Experience developing and implementing strategic plans to grow accounts.
- Proactive, data-driven with strong communication and collaboration skills.
Responsibilities
- Manage relationships with North American clients, focusing on the USTA, ITA, and Tennis Canada to maximise impact of the Clubspark platform.
- Drive growth in court bookings and court management tools within the USTA Serve Tennis ecosystem.
- Develop strategic partnerships and translate client needs into actionable plans aligned with Company offerings.
- Act as a trusted advisor to stakeholders across national, regional, and local organizations.
- Evaluate new business opportunities with existing and new clients.
Job description
Orlando, US
Our companyClubspark is a global leader in sports technology headquartered in London with operations in the USA and Australia. We are on a mission to help people discover sports and activities for better, healthier lives and communities. Working through National Governing Bodies (NGBs) the Clubspark platform supports clubs, venues and coaches in multiple sports.
The Senior Relationship Manager will be based in the United States (ideally Florida) and will lead the development and management of key customer relationships across North America. The role will focus on accelerating sports participation and player engagement at national, regional, venue/club, and organizational levels through strategic partnerships, data-driven insights, and nationwide sports relationships.
A primary focus of the role will be to building and strengthening relationships with the USTA at national, section and district levels, while also developing partnerships with other National Governing Bodies (NGBs) across North America.
The successful candidate will work closely with internal Clubspark teams, including Product, Marketing and Customer Success, to ensure client needs are met and opportunities for growth are maximized.
- Strong network and experience within the US sports governing body landscape, ideally including tennis.
- You are highly professional, customer centric, proactive and data driven. A consultative manager, not an administrator.
- Focused on forming solution based approaches to client needs aligned with current and future product portfolios.
- Strong commercial awareness and relationship management skills to work with existing customers and identifying new ones.
- Effective communicator and collaborator with clients and internal teams to deliver solutions.
- Continually advance your domain knowledge and understand developments in the sport industry.
- Manage relationships with our North American clients: this will be principally focused on the USTA, one of Clubspark’s key strategic clients, the ITA and Tennis Canada. Ensuring they are supported to maximise the impact of the Clubspark platform on their objectives to increase player participation and engagement.
- A particular focus on driving growth in Court bookings and court management tools within the USTA Serve Tennis ecosystem.
- Strategic development to produce engaged productive customer partnerships.
- Work in collaboration with our clients to understand their needs, translating these into actionable plans and align with Company offerings and objectives.
- Act as a trusted advisor to key stakeholders across national, regional and local organizations.
- Evaluate new business opportunities with new and existing clients.
- Develop a deep understanding of the sporting landscape throughout North America, particular the operations of our key strategic client: the USTA.
- Developing and maintaining excellent knowledge and understanding of our business products, competitors, and the wider industry.
- Standard hours 9:00am – 5:00pm, Monday to Friday
- Discretionary performance bonus
- Matched401K
- LifeAssurance at 3x base salary
- Qualified Small Employer Health Reimbursement Agreement
- Dental and vision insurance available through payroll deduction
- 20days annual leave entitlement
- Extensive senior commercial experience in the sports industry at an NGB level and particularly in Tennis is essential. This would ideally cover a technology or related product offering.
- Material account management and key client relationship experience - including account development strategy and pricing.
- Experience in solving business problems, moving solutions forward and strategic thinking
- Experience developing and implementing strategic plans to manage and grow accounts.
- Proactive and strong clear communication skills: including strong presenting skills and a natural ability to engage and collaborate effectively with a wide variety of people.
- Strong quantitative skills with great attention to detail.
- Experience using CRM tools (Hubspot ideally).
- Resilient self-starter, able to work efficiently under pressure with the confidence to work independently.
- Ananalyical approach, accomplished at solving problems and delivering great results.
- Minimum degree level qualifications.
- No recruitment agencies please
- Please attach a copy of your CV/Resume, covering letter and alink to your portfolio (if you have one). If you would like an informal chat about this role please email your contact details.
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