Senior Registered Virtual Client Service Associate

Raymond James; Columbus (OH); On-site; USD 55,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Disability benefits

Retirement savings

Job summary

Raymond James in Columbus, OH seeks an experienced client service professional to support financial advisors and clients. The role requires handling account maintenance, reporting, and proactive outreach while ensuring timely resolutions with cross-functional teams.

Responsibilities include onboarding transitions, data analysis, and education for prospective clients about the Raymond James platform, leveraging advanced Excel and strong communication skills in a fast-paced environment.

Qualifications

• Associate's degree and 5 years of licensed financial services industry service experience.
• Ability to obtain additional securities and advisory state registrations if required by state.
• FINRA exams: S66, Series 7, SIE.

Responsibilities

• Manage client account maintenance activities including opening/maintaining accounts, submitting forms, money movement, monitoring transactions.
• Deliver client support including meeting preparation, reporting, follow-up, outreach.
• Provide high level client service by promptly responding to inquiries.
• Research complex client situations and coordinate with home office until resolved.
• Coordinate client onboarding transitions across functions to ensure smooth process.
• Assist prospective clients with consultation and education about Raymond James platform.

Skills

Microsoft Excel

Communication

Account analysis

Tool adoption

Customer service

Education

Associate's degree

FINRA licenses (S66, Series 7, SIE)

High School Diploma

Job description

Job Description Summary Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Under general supervision, uses specialized skills gained through training and experience to provide proactive, virtual support to financial advisors. Provide efficient, high quality client service, account maintenance, and administrative support to advisors within the scope of the program. Follows established standard operating procedures to perform tasks, projects, and assist clients. Communicates with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.

• Manages client account maintenance activities which includes, but is not limited to opening/maintaining accounts, submitting forms, money movement, monitoring transactions and transfers, etc.
• Delivers client support which includes, but is not limited to client meeting preparation, running reports, meeting follow up, and special outreach projects, etc.
• Provides high caliber service to clients by responding to inquiries and requests promptly.
• Researches complex client situations, communicates with home office departments to seek a timely resolution, while managing client's expectations until resolved.
• Participates in ongoing training and education to ensure the most efficient usages of technology and firm resources.
• Coordinates /oversees the transition process for new client transition of accounts with other functional areas to ensure a professional process from initial client contact through transition of accounts ensuring proper execution of every step of the new client onboarding process.
• Assists with prospective clients, provides consultation and education regarding the Raymond James and Associates platform.

• Company's working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Financial industry experience
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Provide a high level of customer service.
• Proficient use of Microsoft program suite, with advanced excel knowledge
• Able to analyze account information
• Help drive utilization/adoption to key tools and resources
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Provide a high level of customer service.

• Associate's degree and five (5) years of licensed financial services industry service experience.
• ~ An equivalent combination of experience, education, and/or training as approved by Human Resources.

• Ability to obtain additional securities and advisory state registrations if required by state.
• High School (HS) Work Experience
• s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Salary Range: $55,000.00-$87,360.00. Travel: Remote. The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave);

When associates bring their best authentic selves, our organization, clients, and communities thrive.