Senior Registered Client Service Associate (San Francisco, CA)

Raymond James Financial, Inc.; San Francisco (CA); On-site; USD 80,000 - 95,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a Registered Client Service Associate to provide high touch administrative support to Financial Advisors and clients. The role requires strong communication across platforms and meticulous task management in a dynamic team environment.

Responsibilities include client onboarding, account maintenance, trading support, and assisting with marketing events. The position emphasizes client service excellence and collaboration with branch staff to enhance

Qualifications

• High School Diploma or equivalent and five (5) years of financial services industry service experience, or an equivalent combination of experience, education, and/or training as approved by HR.
• Experience servicing clients and supporting Financial Advisors in a fast-paced environment.
• Strong communication and organizational skills for multiple tasks and priorities.

Responsibilities

• Serves as first point of contact to service a high volume of daily interactions with clients via phone, in-person, and email.
• Assists with onboarding new clients and maintaining client account information.
• Performs discretionary and non-discretionary trading support and model maintenance.
• Supports marketing efforts including client events and seminars.
• Creates reports to track performance metrics and improve team efficiencies.

Skills

CRM software

Goal planning software

Excel

Cross-platform communication

Education

High School Diploma or equivalent

Job description

Job SummaryCelebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Responsibilities:

Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.

Helps manage and standardize best practices for various activities: new client on-boarding, large client liquidity events, private placement investment monitoring.

Trading of both discretionary and non-discretionary products, model maintenance and performance tracking.

Servicing of alternative investments and foreign accounts, including setup and maintenance.

May participate in live meetings with the Financial Advisor and their respective client(s).

Manages budgeting and tracking of Financial Advisor expenses.

Creates reports to build more practice efficiencies, identify key practice performance metrics, and helps implement processes to further enhance the team’s performance.

Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.

Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.

Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.

May solicit order from clients at the direction of the Financial Advisor.

Receives unsolicited orders from the clients; may enter unsolicited trades at the direction of the Financial Advisor.

Assists Financial Advisors with marketing efforts including seminars, mail and other client-facing events.

Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.

Acts as mentor and resource to junior team members; manages team workflow and works towards creating greater team operational efficiencies.

Performs other duties and responsibilities as assigned.

Knowledge of:

Company’s working structure, policies, mission, and strategies.

Managed account platforms.

General office practices, procedures, and methods.

Advanced investment concepts, practices and procedures used in the securities industry.

Financial markets, products and industry regulations.

Trading terminology.

Skill in:

Client Relationship Management (CRM) software, or similar contact management software.

Goal planning software.

Excel, including developing spreadsheets as needed and for ongoing reporting.

Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

Ability to:

Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Analyze and research account information. Analyze and research account information.

Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Identify time sensitive items and assess competing priorities.

Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns. Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

Handle stressful situations and provide a high level of customer service in a calm and professional manner.

Analyze problems and establish solutions in a fast paced environment. Handle stressful situations and provide a high level of customer service in a calm and professional manner.

Use mathematics sufficient to process account and transaction information.

Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.

Work both independently and as part of a cohesive team.

Provide a high level of customer service. Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

Education/Previous Experience

High School Diploma or equivalent and five (5) years of financial services industry service experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied.

Series 7 required.

Series 63, 65 and/or 66 as required by state.

Ability to obtain additional securities and advisory state registrations if required by state.

The salary range for this position is expected to be $80,000 - $95,000 annually, however, the applicant may be eligible for discretionary bonuses and profit-sharing in this role.