Senior Registered Client Service Associate - New York, NY

Raymond James; New York (NY); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings

Paid time off

Job summary

Raymond James is seeking a Registered Client Service Associate in New York to provide high‑touch administrative support for Financial Advisors and clients. You will manage inquiries, scheduling, onboarding, and monitoring of investments while maintaining accurate records and regulatory compliance.

The role requires effective communication across platforms and the ability to handle multiple priorities in a fast-paced environment within a collaborative branch team.

Qualifications

• Strong client service experience in financial services or similar
• Proficient with CRM software and reporting tools
• Excellent communication across multiple channels

Responsibilities

• Serve as the first point of contact for a high volume of daily client interactions across phone, in person, and virtual channels.
• Assist with onboarding, client onboarding processes, and monitoring of investments.
• Process trades and manage client data and documentation per regulations.

Skills

CRM software

Excel reporting

Communication

Organizational skills

Education

High School Diploma

Tools

Excel

Job description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James seeks a dynamic Registered Client Service Associate who is a motivated, detail-oriented and creative problem solver. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual) and the ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines in a fast‑paced environment. Come grow with us and see where a career at Raymond James could take you!

Responsibilities

• Serve as the first point of contact for a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with prospective and existing clients via phone, in person, virtually, and through mailings.
• Help manage and standardize best practices for new client onboarding, large client liquidity events, and private placement investment monitoring.
• Trade both discretionary and non‑discretionary products, maintain models and track performance.
• Service alternative investments and foreign accounts, including setup and maintenance.
• Participate in live meetings with the Financial Advisor and their clients when required.
• Manage budgeting and tracking of Financial Advisor expenses.
• Create reports to build practice efficiencies, identify key performance metrics, and implement processes that enhance team performance.
• Onboard new clients, open new client accounts, and research client and security information using internal databases and other technologies.
• Ensure key client information and documentation is current with firm and industry regulations.
• Work independently and within a dynamic team to provide crucial support to financial advisors and the branch office.
• Solicit and enter orders from clients at the direction of the Financial Advisor when authorized.
• Assist Financial Advisors with marketing efforts, including seminars, mail, and other client‑facing events.
• Actively engage in training, cross‑training, and professional development opportunities to remain current on firm and industry policies and procedures.
• Serve as a mentor and resource to junior team members, manage workflow, and drive operational efficiencies.
• Perform other duties and responsibilities as assigned.

Knowledge of

• Company’s working structure, policies, mission, and strategies
• Managed account platforms
• General office practices, procedures, and methods
• Advanced investment concepts, practices, and procedures used in the securities industry
• Financial markets, products, and industry regulations
• Trading terminology

Skills

• Client Relationship Management (CRM) software or similar contact management software
• Goal planning software
• Excel, including developing spreadsheets and reporting
• Effective communication across multiple client interactive platforms (in person, virtual, phone, and mail)

Abilities

• Operate standard office equipment and required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Analyze and research account information
• Organize, manage, and track multiple detailed tasks with changing priorities and deadlines in a fast‑paced, task‑oriented environment
• Identify time‑sensitive items and assess competing priorities
• Take initiative and proactively follow up on submitted items to ensure completion
• Handle stressful situations and provide high‑level customer service in a calm, professional manner
• Use mathematics sufficient to process account and transaction information
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, at all organizational levels, in person and virtually
• Work independently and as part of a cohesive team

Language Skills

• Fluent in Hebrew (plus)

Education / Previous Experience

• High School Diploma or equivalent and five (5) years of financial services industry service experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources

Licenses / Certifications

• Securities Industry Essentials (SIE) required unless exempt or grandfathered
• Series 7 required
• Series 63, 65, and/or 66 as required by state
• Ability to obtain additional securities and advisory state registrations if required by state

Salary Range

Due to pay transparency, the position’s appropriate range is $80,000.00 to $96,000.00 base salary. (Salary Range: $55,000.00–$96,000.00)

Travel

Less than 25%

Workstyle

Resident

Benefits

Includes base salary or wages, with possible components such as additional compensation (cash or equity), discretionary bonuses, or commissions. Eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility and specific offerings may vary by position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com

Behavior Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold oneself and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.