Senior Registered Client Service Associate (Colorado Springs, CO)

100 Raymond James & Associates, Inc.; Colorado Springs (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Raymond James in Colorado Springs seeks a Registered Client Service Associate to provide high-touch administrative support to Financial Advisors, clients and branch staff. The role requires coordinating inquiries, scheduling meetings, onboarding new clients, and assisting with investments and marketing efforts.

The ideal candidate has strong communication, organization, and problem-solving skills, plus experience with CRM and Excel.

Qualifications

• High School diploma and 5 years in financial services client service.
• SIE, Series 7, and state registrations as required.
• Equivalent combination approved by HR.

Responsibilities

• Serve as first point of contact for a high volume of client inquiries via phone, email, in-person, and virtual channels.
• Assist Financial Advisors with onboarding, client events, and marketing efforts.
• Create reports to monitor practice performance and support budgeting.
• Maintain accurate client records and ensure compliance with firm rules.

Skills

CRM software

Excel

Client service

Communication

Time management

Education

High School Diploma

SIE Certification

Series 7

Series 63/65/66

Job description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Responsibilities

Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings. Helps manage and standardize best practices for various activities: new client on-boarding, large client liquidity events, private placement investment monitoring. Trading of both discretionary and non-discretionary products, model maintenance and performance tracking. Servicing of alternative investments and foreign accounts, including setup and maintenance. May participate in live meetings with the Financial Advisor and their respective client(s). Manages budgeting and tracking of Financial Advisor expenses. Creates reports to build more practice efficiencies, identify key practice performance metrics, and helps implement processes to further enhance the team’s performance. Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies. Ensures key client information and documentation is current with firm and industry requirements, rules and regulations. Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office. May solicit order from clients at the direction of the Financial Advisor. Receives unsolicited orders from the clients; may enter unsolicited trades at the direction of the Financial Advisor. Assists Financial Advisors with marketing efforts including seminars, mail and other client-facing events. Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures. Acts as mentor and resource to junior team members; manages team workflow and works towards creating greater team operational efficiencies. Performs other duties and responsibilities as assigned.

Knowledge of

Company’s working structure, policies, mission, and strategies. Managed account platforms. General office practices, procedures, and methods. Advanced investment concepts, practices and procedures used in the securities industry. Financial markets, products and industry regulations. Trading terminology.

Skill in

Client Relationship Management (CRM) software, or similar contact management software. Goal planning software. Excel, including developing spreadsheets as needed and for ongoing reporting. Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail) Ability to: Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Analyze and research account information. Analyze and research account information. Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Identify time sensitive items and assess competing priorities. Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns. Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Handle stressful situations and provide a high level of customer service in a calm and professional manner. Analyze problems and establish solutions in a fast paced environment. Handle stressful situations and provide a high level of customer service in a calm and professional manner. Use mathematics sufficient to process account and transaction information. Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually. Work both independently and as part of a cohesive team. Provide a high level of customer service. Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

Education/Previous Experience

High School Diploma or equivalent and five (5) years of financial services industry service experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied. Series 7 required. Series 63, 65 and/or 66 as required by state. Ability to obtain additional securities and advisory state registrations if required by state.

Education

• High School (HS) (Required)
• Work Experience General Experience - 7 to 12 months
• Certifications s63 - Uniform Securities Agent State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Salary Range

$55,000.00-$75,000.00

Travel

Less than 25%

Workstyle Resident

Resident

Compensation & Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

Equal Opportunity Statement

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Company Overview

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

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