Senior Recruitment Operations Leader

Cross Country Healthcare, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong access

Job summary

Cross Country Healthcare, Inc. is seeking an Assistant Director of Recruitment to lead a team of recruiters across the US, optimize processes, enhance candidate experiences, and drive fill rate, revenue, and profitability.

The ADR will guide strategy, develop training resources, and ensure efficient recruitment operations. The role requires 5 years of recruitment experience in service or business management, 3 years in leadership, staffing expertise, and strong data analysis.

Qualifications

• 5 years of Recruitment experience in the service industry and/or business management preferred.
• 3 years' experience in a leadership or managerial role is required.
• Staffing experience required; education industry knowledge and experience preferred.
• Proficient technical skills and knowledge of computer operations and applications including MS Office products: Outlook, Excel, Word.
• Strong communication and interpersonal skills.
• Familiarity with recruitment technologies, including ATS.
• Excellent data analysis and reporting skills.
• Ability to identify and address challenges within recruitment processes.
• Strong organizational and project management skills.
• Adaptable to changes and emerging trends in recruitment.

Responsibilities

• Oversee and optimize end-to-end recruitment processes, ensuring efficiency, consistency, and compliance.
• Identify and implement improvements to streamline workflows and enhance the overall effectiveness of recruitment operations.
• Develops training, best practices, cheat sheets, tips, tools, templates and resources for new and experienced recruiters when needed.
• Manage and leverage recruitment technology tools, including the Applicant Tracking System (ATS), to streamline processes and enhance the candidate experience.
• Stay informed about emerging recruitment technologies and recommend relevant tools to improve operational efficiency.
• Utilize data and metrics to evaluate the effectiveness of recruitment strategies and make data-driven decisions.
• Utilize data and metrics to assess the performance of recruitment operations.
• Generate regular reports on recruitment metrics and key performance indicators (KPIs) to inform decision-making and demonstrate effectiveness.
• Lead and supervise a team of recruitment coordinators, administrators, and support staff.
• Provide guidance, training, and support to the team, fostering a collaborative and high-performance culture.
• Monitor and drive department metrics and reporting.
• Motivated and inspired team by communicate milestones and successes.
• Manage production goals, assessing individual performance and metrics.
• Implement performance improvement plans when needed.
• Models' best practices and professionalism.
• Work closely with recruiters, hiring managers, and other stakeholders to understand staffing needs and collaborate on effective recruitment strategies.
• Ensure effective communication and coordination between recruitment operations and other HR functions.
• Focus on creating a positive and seamless experience for candidates throughout the recruitment process.
• Implement initiatives to enhance the overall candidate journey.
• Mitigate and/or resolve concerns for impacting field professionals through initiating contact with professional and orchestrating resolution.
• Cultivate an environment of accountability, responsibility, and trust amongst the team.
• Attract, select and retain talent through participation and ownership in the interview, selection and onboarding process.
• Develop strategic initiatives with corresponding action plans to meet working professional volume and profit goals.
• Align long term team goals with individual short-term goals to promote accountability through clear expectations.
• Other duties as assigned.

Skills

Recruitment leadership

Staffing expertise

MS Office

Communication

ATS

Data analysis

Education

High School diploma or equivalent

Associate degree in Business Administration or related field preferred

Tools

ATS

Job description

Cross Country Healthcare, Inc. is seeking an Assistant Director of Recruitment to lead a team of recruiters across the US, optimize processes, enhance candidate experiences, and drive fill rate, revenue, and profitability.

The ADR will guide strategy, develop training resources, and ensure efficient recruitment operations. The role requires 5 years of recruitment experience in service or business management, 3 years in leadership, staffing expertise, and strong data analysis.