Senior Quality Manager, Applied AI

LILT AI; City of Syracuse (NY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

LILT is seeking a Quality leader for ML/LLM evaluation and quality infrastructure. You will define KPIs, implement QA gates, and work with engineering and research to deploy instrumentation. The role emphasizes high-volume annotator management, data governance, and collaboration with external partners.

Based in Boston with hybrid work options, you will drive quality across multiple programs and ensure delivery of scalable, auditable QA processes.

Qualifications

• Education in a quantitative field or equivalent practical experience.
• 6+ years building or operating quality programs for ML/LLM systems.
• Experience designing end-to-end quality frameworks across multiple programs.
• Strong grasp of reliability and agreement methods and statistics.
• Experience with calibration, adjudication, retraining, drift monitoring in high-throughput evaluation.
• Hands-on with labeling/eval tooling and deterministic validations.

Responsibilities

• Build quality workflows ensuring delivered AI outputs meet agreed quality thresholds.
• Own tooling and quality infrastructure to surface metrics and detect issues automatically.
• Oversee operational quality at scale across concurrent programs and improve acceptance and reduce rework.

Skills

Multilingual capabilities

Communication with stakeholders

Quality program design

Data governance

Automation tooling

Education

B.S./M.S. in a quantitative field or equivalent practical experience

Tools

Label Studio

Job description

About LILT

AI is changing how the world communicates — and LILT is leading that transformation. We’re on a mission to make the world’s information accessible to everyone, regardless of the language they speak. We use cutting‑edge AI, machine translation, and human‑in‑the‑loop expertise to translate content faster, more accurately, and more cost‑effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Dance in the customer's shoes; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category‑defining company in a $50B+ global translation market being redefined by AI.

Key Responsibilities

• Ensure Workflows Are Built for Quality. Outcome: Every Applied AI deliverable ships with measured quality: rater agreement meets agreed thresholds per dimension, rubric scores are reproducible across raters, and reported quality figures hold up under customer audit.
• Own Technical Tooling & Quality Infrastructure. Outcome: Quality metrics for every active program (defect rate, acceptance rate, rework, reviewer reliability, throughput, SLA adherence) are available without manual compilation, and systemic quality issues are detected from workflow data before a customer reports them.
• Own Operational Quality at Scale. Outcome: Concurrent programs meet their quality targets within agreed cost and throughput. Acceptance rates hold at or above target, rework declines over time, and standard QC on standardized workflows is executed and interpreted by Production staff without Quality Manager involvement by the end of the second quarter in role.
• Delivery sign-off: Every deliverable has a documented go/no-go decision before shipping, based on programmatic QA and a readiness memo with flags. Post-sign-off quality escapes stay below an agreed threshold, and each escape results in a documented process change.
• Own Customer Quality Remediation. Outcome: Customer quality disputes are closed with quantitative analysis, normally at first response. Re‑adjudication completes within SLA, recurring defect classes decline release over release, and annotator integrity issues are detected internally before they reach a deliverable.

Qualifications

• Education: B.S./M.S. in a quantitative field (CS, Statistics, Data Science, Engineering, Linguistics, HCI) or equivalent practical experience.
• Applied AI / evaluation experience: 6+ years building or operating quality programs for ML/LLM systems (data labeling, benchmark creation, model evaluation, or human‑in‑the‑loop pipelines).
• Quality systems leadership: Proven ability to design and run end-to-end quality frameworks (rubrics, sampling plans, QC gates, acceptance criteria, escalation paths) across multiple concurrent programs.
• Measurement & statistics: Strong grasp of reliability and agreement methods (e.g., Krippendorff’s α, Cohen’s κ), power/sample-size intuition, error analysis, and reporting for executive stakeholders.
• Rater/annotator operations: Experience with calibration, adjudication, targeted retraining, drift monitoring, and integrity/fraud detection in high-throughput human evaluation programs.
• Tooling & automation: Hands‑on with labeling/eval tooling (e.g., Label Studio or similar) and designing deterministic validations; comfort partnering with engineering/research to implement quality instrumentation.
• Data governance: Strong understanding of dataset/version management, traceability, privacy/compliance constraints, and audit‑ready documentation for deliverables.
• Stakeholder management: Excellent written and verbal communication; able to translate ambiguous research goals into measurable quality targets and negotiate tradeoffs with Applied AI, product, and external partners.

Preferred Skills

• Fluency in multiple human languages.
• Proficiency in a programming language and experience working with modern AI frameworks.

Where You’ll Work

This position is based in our Boston office and will be expected to work in the office in a hybrid capacity. LILT is hybrid with hubs in SF, NY, Indianapolis, Boston, London, and Berlin.

• Boston (highly preferred)
• Others: SF Bay Area, New York, Indianapolis, London

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company. The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting‑edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human‑in‑the‑loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

Our Tech

What Sets Our Platform Apart

• Brand‑aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
• Human‑in‑the‑loop reviews via our global network of professional linguists, for high‑impact content that requires expert review

LILT in the News

• Featured in The Software Report’s Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List.
• LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website.

Authorization to work in the U.S. is a precondition of employment.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT’s Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision‑making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt‑out of the use of AI in our hiring process, please let us know at [e-mail].

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.