Senior Quality Investigator — Hybrid (Medical Devices)

Regulatory Jobs; Flower Mound (TX); Hybrid; USD 48,000 - 68,000; Full time

Job summary

Stryker Corporation in Flower Mound, TX is seeking a Senior Product Quality Engineering Technician to perform complaint investigations and root cause analyses on field-returned products, documenting findings, probable failure modes, and recommendations for improvement.

You will troubleshoot electrical and mechanical product issues, review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners, while supporting risk assessments,

Qualifications

• High school diploma or GED equivalent.
• At least 5 years of professional technical experience in regulated industries.
• Strong mechanical and/or electrical troubleshooting and problem-solving skills.
• Ability to investigate, document, and communicate findings effectively.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to lift up to 50 lbs occasionally.
• Experience with failure analysis and testing is a plus.

Responsibilities

• Investigate product complaints and failure trends, identify root causes, and document findings.
• Troubleshoot electrical and mechanical product issues and support problem-solving activities.
• Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
• Support risk assessments, quality investigations, and regulatory requirements.
• Identify opportunities for product, process, and quality improvements.
• Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
• Support testing and validation activities related to product and process changes.
• Ensure compliance with Quality System requirements and provide support on team initiatives as needed.

Skills

Troubleshooting

Office Proficiency

Attention to Detail

Independent Work

Lifting 50 lbs

Education

High School Diploma

Tools

PCBAs

Wire Harnesses

AC/DC Power Systems

Embedded Software

Job description

Stryker Corporation in Flower Mound, TX is seeking a Senior Product Quality Engineering Technician to perform complaint investigations and root cause analyses on field-returned products, documenting findings, probable failure modes, and recommendations for improvement.

You will troubleshoot electrical and mechanical product issues, review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners, while supporting risk assessments,