Senior Quality Engineer

Lonza; Greenwood (SC); On-site; Confidential; Full time

Job summary

Lonza in Greenwood, SC is seeking a Senior Quality Engineer to drive customer satisfaction and product quality across manufacturing. You will lead investigations, CAPA, and audits, collaborating with customers and internal teams to resolve complex issues and implement sustainable improvements.

A Six Sigma background and strong communication are required for this hands-on, visible role. You will work with global quality systems, support VOC-driven improvements, and ensure regulatory compliance

Qualifications

• Bachelor's degree in Business, Engineering, Science, or another technical discipline or equivalent experience.
• 5–10 years of experience in manufacturing, quality engineering, quality assurance, or related technical environment.
• Proven experience in root cause analysis, corrective actions, and continuous improvement.
• Six Sigma and quality improvement tools; Six Sigma certification preferred.
• Strong verbal and written communication with customers and cross-functional teams.
• Ability to work independently in a fast-paced manufacturing environment.
• Proficiency with Microsoft Word and Excel; familiarity with color vision testing is a plus.

Responsibilities

• Lead customer complaint investigations, root cause analyses, and CAPA processes with timely resolution and clear communication to customers and stakeholders.
• Analyze VOC trends and quality data to drive continuous improvement and customer experience.
• Establish and monitor quality specs, controls, and processes to support product quality and regulatory compliance.
• Lead GMP and Quality System audits; drive corrective actions and verification.
• Provide quality leadership for product and process issues discovered in manufacturing, including risk assessment and escalation.
• Communicate quality metrics and trends to support data-driven decisions across the organization.
• Review quality systems and drive improvement opportunities to strengthen compliance.

Skills

Root cause analysis

Six Sigma

Quality engineering

Customer engagement

Data analysis

Education

Bachelor's degree (Engineering/Science)

Tools

Minitab

SAP

Microsoft Excel

Job description

United States, Greenwood (South Carolina)

As a Senior Quality Engineer, you will play a critical role in driving customer satisfaction, product quality, and continuous improvement across our manufacturing operations. Working closely with customers and cross-functional teams, you will lead quality investigations, support compliance initiatives, and leverage Voice of the Customer (VOC) insights to enhance products, processes, and the overall customer experience. In this highly visible role, you will serve as a trusted quality partner, helping to ensure regulatory compliance, resolve complex quality issues, and drive sustainable improvements that support both business objectives and customer expectations.

What Will You Do

• Lead customer complaint investigations, root cause analyses, and corrective action processes, ensuring timely resolution and effective communication with customers and internal stakeholders.
• Drive customer experience improvement through analysis of customer feedback, quality system failures, process performance data, and Voice of the Customer (VOC) trends, translating findings into actionable improvement plans.
• Establish and maintain quality specifications, controls, and monitoring processes to support product quality, regulatory compliance, and customer satisfaction.
• Lead customer GMP and Quality System audits, ensuring audit readiness, successful execution, and timely implementation and verification of corrective actions.
• Provide quality leadership and technical support for product and process issues identified during manufacturing operations, including risk assessment, issue escalation, and resolution recommendations.
• Analyze and communicate quality metrics, customer complaint trends, process capability data, and other key performance indicators to drive data-based decision making and continuous improvement across the organization.
• Conduct risk-based assessments and audits of quality systems to identify improvement opportunities, strengthen compliance, and enhance overall system effectiveness.
• Support commercial and operational excellence initiatives through direct customer engagement, quality consultation, continuous improvement activities, and implementation of quality goals that support business and customer requirements.

What Are We Looking For

• Bachelor's degree in Business, Engineering, Science, or another technical discipline OR equivalent degree/experience.
• 5-10 years of experience in manufacturing, quality engineering, quality assurance, or a related technical environment.
• Proven experience conducting root cause analysis, managing corrective actions, and driving continuous improvement initiatives.
• Demonstrated experience utilizing Six Sigma methodologies and quality improvement tools; Six Sigma certification preferred.
• Strong verbal and written communication skills with the ability to effectively engage customers and cross-functional teams.
• Ability to work independently in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Passing score on the Munsell Color Vision Test.

Would Be Great If You Had This

• Experience with Minitab or similar statistical analysis software.
• Experience with SAP.
• Experience working directly with customers in a manufacturing or regulated industry environment.
• Experience auditing quality systems and supporting GMP compliance activities.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Reference: R78790