Senior Quality Control Analyst

Tampa Housing Authority; Tampa (FL); On-site; USD 62,000 - 75,000; Full time

Job summary

Tampa Housing Authority in Tampa, FL seeks a Senior Quality Control Analyst to compile and report portfolio performance data for internal and external stakeholders, oversee workorders and HQS inspections, and monitor budgets to ensure financial solvency and high service standards across properties.

The role emphasizes coordinating HQS inspections, analyzing trends, and ensuring compliance with HUD, LIHTC, and RAD standards while maintaining resident satisfaction.

Qualifications

• Requires a Bachelor's degree in a related field.
• Experience with HUD, LIHTC, RAD standards preferred.
• Strong analytical and reporting abilities.
• Ability to coordinate multiple inspections and maintain records.

Responsibilities

• Compile and report portfolio performance information for internal and external users.
• Perform HQS inspections and workorder quality control.
• Monitor budgets and expenses to support financial solvency.
• Prepare reports, graphs and charts for presentations.

Skills

HQS inspections

Budgeting

Data analysis

Reporting

Regulatory compliance

Education

Bachelor’s Degree Public Administration, Business Administration, Finance, Accounting, Real Estate or closely related major

Job description

Senior Quality Control Analyst

Full Time Tampa, FL, US

2 days ago Requisition ID: 1422

Salary Range: $68,575.68 To $68,575.68 Annually

Department: AssetManagement

Reports To: DirectorofAssetManagement

Summary

Responsibleforcompilingandreportingportfolioperformanceinformationforinternaland externalusersto evaluatethe performanceofthe properties. Performworkorderqualitycontrol.Monitorworkorder performance andresolution. Actasthe HousingQualityStandardsInspectionintermediarybetweentheAssisted HousingDepartment, FacilitiesMaintenanceDepartmentandPropertyManagerstoachievethe objective ofapassedfirstinspectionandensure satisfactory services are given regarding work orders, preventive maintenance and other duties as assigned.Coordinatereasonableaccommodationrequestand overand under householdre-assignments.Conductshousing/groundsinspections andprovidesgeneral oversight and administrative support to the Asset Managers and Asset Management Department.Monitors and assist managers in maintaining financial solvency by scrutinizing all property needs, maintenance expenses and budgets.Implements a system to achieve 0% rent delinquency. Maximizes revenue. Establishes meaningful marketing plans and monitors execution of plans. Reviews monthly operating statementsand expense allocationsfor accuracy.

Essential JobFunctions

• Responsibleforcompilingandreportingportfolioperformanceinformationforinternaland external userstoevaluatetheperformanceofthe properties.
• Obtain,reviewandanalyze allmonthlyand weeklyperformanceindicatorstoinclude tenant’s accountsreceivable, occupancy,HQS inspections,averagevacancyturnaround, annualunitinspections, workorders, qualityassurancereview andresidentretention
• Preparereports,graphsandchartson performanceindicatorstopresentorallyorinwriting
• Participatein analyzingtrendsandmakesrecommendationsforprocessand workflowimprovementandefficiency
• Receive,reviewandanalyzetrendsrelativetotheCityofTampa CallforServiceReportstodistributetothe Director,PropertyManagerandPublic SafetyDepartment
• Receive,review, analyze, and distributethepropertywater,electricandgasutilityreports,mayberequiredtopostcharges
• Preparedepartmentboardpackagesandresolutions
• Ensure the overall financial performance of properties, operate within the property budgets.
• Oversee the procurement process carried out by the Maintenance Department for routine preventative maintenance and capital needs projects
• Conducts physical inspections of property to ensure quality and completeness of work performed prior to CGI inspections
• Comply with federal/state/private existing and proposed funding legislation, statutes, regulations, and industry best practices. Evaluates the impact of future program changes, makes recommendations accordingly
• Enforce leases consistent with RAD and other subsidized and LIHTC standards, state law, THA standards of service with the interest of maintaining residency and achieving goals of the entire residential community
• Implement and establish Administrative Policies of the Agency
• Responsible for ensuring participant files are in accordance with the HUD regulations.
• Initiates and monitors repayment agreements as deemed necessary
• PerformHQS inspectionsandworkorderqualitycontrol,monitors performanceandresolution.
• ReceiveallHQSinspectionnotificationsfromthe Assisted HousingDepartment
• CoordinatesallHQS inspections, PropertyManagersandthird-partyinspectionteamand designatedstaffpersonsformove-in, annual,interimandspecialinspections
• Obtains pass,failandinconclusiveresultsofallHQSInspections–timelyreportfindingstoAssetManagementDirector, PropertyManagersandFacilitiesMaintenance
• Prepare workordersforfailed HQS items,monitorcompletionofworkorderandschedulethetimelyre-inspections;reportprogressandresolutiontoAssetManagementDirector,DirectorofFacilitiesandPropertyManager
• Conducts monthly Quality control reviews (toinclude income calculations, deductions, payment standards, rent increases, etc.)
• Overseesannual independent audits including: collection of files prior to audit, corrections from audit findings and responses to auditors
• Supportthe overalladministrativefunctionofthe Authority
• Maintainsand reconciles purchase orders and expenditures
• Review reasonableaccommodationsrequestsrelativetothe policiesandmakewrittenmaintains and reconciles purchase orders and expenditures
• Updateandmaintainpropertycharacteristicinformationin ashareddatabaseandprovideasrequested
• Updatedepartment’sinternetandintranetdepartmentwebsitewithnew andrevised content
• Attendandparticipateinvarious weekly,monthlyand quarterlymeetingsthatrelatetothe department’soperationsand planningandtakesappropriatefollow-up actionaccordingto decisionsand outcomesofthemeetings
• Provideassistancetopropertymanagementoperationsand perform other dutieswhenrequestedorassigned bytheDirector

Knowledge, Skills, andAbilities

• Knowledge of HUD, LIHTC, and other federal, state, and local policies, procedures, and regulations related to the operation of affordable housing programs
• Abilitytoconductresearchin ordertoobtainand compiledata andpreparereports,formulatefutureandforecastingneedsforthefuture
• Knowledgeofalgebraandstatisticsenoughto performcomplex calculations
• Abilitytoprepareclearconcisereports, analyze data,andmake appropriaterecommendationswithinthe scopeofresponsibility
• Knowledge of the principles and practices of management and administration
• Knowledge of the real estate organization’s operational policies and procedures
• Knowledge of the principles and practices of budgeting and budget administration
• Knowledge of the principles and practices of accounting and finance
• Knowledge ofHousingQualityStandards
• Abilitytomaintainrequiredrecordssuch asdepartmentalrecordsandtenantfiles, etc.
• Abilitytoreadand understand policesandguidelines
• Abilitytoestablishandmaintaineffectiverelationshipswithstaff,residentsandcontractors
• Abilitytoworkin a dynamic environmentthatrequiresincumbentto beresilientto change andresponsivetochanginggoals, prioritiesandneeds
• Ability to prepare and present of ideas and information in formal and informal
• Ability to effectively initiate and manage work projects

Minimum Qualifications

• Requires aBachelor’s DegreePublic Administration,Business Administration, Finance, Accounting, Real Estate or closely related major.
• Requires six (6) years of progressively responsible experience in budgeting, purchasing, facility management, real estate or related field; or possession of any equivalent combination of education, training, and which provides the requisite knowledge, skills, and abilities.
• Prefers Certified Housing Manager or ability to acquire within one (1) year of hire.
• Prefers Housing Credit Certified Professional
• Prefers Low Income Housing Tax Credit Professional

Other: Valid Florida Driver’s LicenseInsurable under the agency’s insurance policy

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not performall ofthe job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this description.