Senior Public Safety Officer

aah; United States; On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Health seeks a Security Officer at Aurora Psychiatric Hospital - Public Safety. This full-time, evening shift position requires 40 hours/week, with a 3:00 PM to 11:00 PM schedule and rotating weekends.

You will provide professional security services, monitor safety, assist patients and visitors, and coordinate with law enforcement as needed. Candidates should have a High School diploma or GED and a background in security/public safety.

Qualifications

• High school diploma or GED required.
• Experience in security, public safety, or customer service preferred.
• Ability to respond to emergent situations calmly and professionally.

Responsibilities

• Provides security services with a customer-service approach in accordance with policies and training.
• Maintain professional appearance, assess risks, and enforce safety rules.
• Patrol interior and exterior areas, identify hazards, and assist patients and visitors.
• Respond to emergencies, incidents, and service calls; document reports promptly.
• Liaise with law enforcement and first responders as needed; support de-escalation efforts.
• Assist with training and orientation of new officers as assigned.

Skills

Customer service

Observation skills

De-escalation

Education

High school diploma or GED

Job description

Department

11926 Aurora Psychiatric Hospital - Public Safety

Status

Full time

Benefits Eligible

Yes

Hou rs Per Week

40

Schedule Details/Additional Information

3:00 PM to 11:00 PM

Rotating weekend coverage required

Pay Range

$22.90 - $34.35

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary ( e.g. conducted electrical weapon (CEW), handcuffing .)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist , and vehicular assistance .
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course

Education Required

High school graduate or GED

Experience Required

Typically requires 4 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

An above average level of emotional intelligence, including empathetic and co