Senior PS Engagement Manager – DevOps & AI Delivery

Harness; United States; Remoto; USD 165.000 - 198.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Time Off

Parental Leave

FSA

EAP

Team events

Descrizione del lavoro

Harness, an AI Software Delivery Platform company, is seeking a Senior Professional Services Engagement Manager for a fully remote role within the United States. You will bridge Sales, Professional Services, and Delivery, shaping service engagements that maximize value from the Harness platform.

You will lead scoping, proposal development, and pricing discussions, while partnering with cross-functional teams to ensure successful delivery and customer outcomes.

Competenze

• 5+ years in technical sales, professional services, solutions consulting, or customer-facing roles.
• 5+ years as a manager or technical lead in software/DevOps.
• Strong understanding of CI/CD, DevOps, and cloud-native technologies.
• Experience scoping complex technical engagements and developing service proposals.
• Experience forecasting, pricing, and commercial negotiations for services.

Mansioni

• Lead scoping sessions, discovery workshops, and solution discussions to identify the right mix of packaged and custom services.
• Develop and present professional services proposals, solution recommendations, pricing, and SOWs.
• Collaborate with Sales, Customer Success, Implementation Engineering, and delivery teams to ensure accurate scoping and staffing.
• Guide customers through pricing and contractual terms during the sales process.
• Forecast bookings and manage opportunities to achieve PS bookings and margin targets.
• Partner with delivery teams to translate requirements into implementation plans and ensure smooth handoffs.
• Create enablement content to educate internal teams on PS capabilities and offerings.

Conoscenze

Technical sales

Professional Services

Solutions consulting

Customer-facing

Sales forecasting

Salesforce

Strumenti

Salesforce

Descrizione del lavoro

Senior PS Engagement Manager - DevOps & AI Delivery - Remote

This Professional Services Engagement Manager role sits at a high-value intersection of technical credibility and commercial strategy — a combination that commands premium compensation and is increasingly rare. The $165K-$198K base range aligns with senior-level PS or solutions consulting roles at enterprise SaaS companies, though total comp (bonus/commission on services bookings) could push this higher.

Skills you'll develop: Enterprise consultative selling, SOW authoring, DevSecOps platform expertise, cross-functional stakeholder management, and services P&L ownership. These are durable, transferable skills that translate to VP of Professional Services, Solutions Engineering Director, or even GM roles.

Company signals: Harness is a late-stage, well-funded startup ($5.5B valuation, $570M raised) with Goldman Sachs backing — suggesting a credible path toward IPO. With 26 offices in 27 countries and 16 "startups within a startup", growth is real but complexity is high. This is a high-performance culture environment, not a slow-paced enterprise.

• Green flag: Flexible PTO, parental leave, and a flexible schedule signal employee-friendly policies for a startup of this scale.
• Green flag: The role touches both pre-sales and delivery, offering broad visibility and influence across the business.
• Watch out: The dual expectation of driving bookings targets and occasionally leading implementation engagements ("Paid Pilot" motion) is a heavy lift — ensure scope and support structures are clear before accepting.

For DevOps veterans looking to move from pure engineering into a high-impact commercial role, this is an excellent career pivot opportunity with strong market demand for the skills built here.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we're looking for exceptional talent to help us move even faster.

Position Summary

As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes.

You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey.

This role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy — helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services.

About the Role

• Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
• Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
• Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
• Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
• Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.
• Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts.
• Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey.
• Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution.
• Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency.
• Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services.
• Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the "landing vehicle" for large deals, through a "Paid Pilot" product sales motion.
• Instill confidence in prospects about Digital/DevSecOps/AI transformation journeys and discuss best practices, drawing upon personal lived experience as a technical leader and software engineering/DevOps veteran.

About You

• 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.
• 5+ years of experience as a manager or technical lead for teams in software engineering, DevOps, software delivery, cloud, or developer tooling.
• Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.
• Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes.
• Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes.
• Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations.
• Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences.
• Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes.
• Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.
• A customer-first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives.
• Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.

Work Location

Remote within the U.S. Travel expected up to 25%.

What you will have at Harness

• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Is this Professional Services Engagement Manager role fully remote? Yes, the role is fully remote within the United States. Candidates must be US-based, and up to 25% travel to customer sites is expected. What is the salary range for this position at Harness? Harness lists pay transparency of $165,000-$198,000 USD annually for this role, in addition to comprehensive benefits including healthcare, FSA, and flexible PTO. What technical background is required for this role? Candidates need 5+ years in technical sales, professional services, or solutions consulting within DevOps, cloud, or software delivery, plus 5+ years as a technical lead or manager in software engineering or DevOps. Hands‑on familiarity with CI/CD, platform engineering, and cloud-native technologies is expected. Will I need to lead implementation projects, or is this a purely pre‑sales role? Primarily pre‑sales and engagement scoping, but the role occasionally requires leading implementation engagements of core Harness modules (CI/CD, STO, IacM) for strategic "Paid Pilot" deals used to land large enterprise accounts. What career growth opportunities exist within Harness Professional Services? Harness operates 16 semi‑autonomous business units at scale and is on a strong growth trajectory backed by Goldman Sachs. This role offers visibility into both commercial and delivery leadership, creating pathways toward VP of Professional Services or broader go‑to‑market leadership.

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