Senior Provider Relations Coordinator

Health Care Service Corporation; Helena (MT); Hybrid; USD 48,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corporation (HCSC) seeks a provider data contracting and credentialing specialist to support marketing, membership, and network contracting across lines of business. You will administer contracts, rosters, inquiries, and requests while helping ensure data accuracy and quality initiatives.

The role requires a bachelor’s degree with 2 years of managed care operations experience or 6 years of relevant experience, and the ability to work in the Helena, Montana office.

Qualifications

• Bachelor’s degree AND 2 years managed care operations experience handling independent work, OR 6 years of relevant experience.
• Ability to work in office in Helena Montana.

Responsibilities

• Manage provider contracts, rosters, provider inquiries, and credentialing data to support multiple business lines.
• Serve as liaison between Network Contracting, Provider Data Management, and providers.
• Use Salesforce for case management and documentation of provider interactions.
• Maintain a large caseload and ensure timely resolution of provider issues.

Skills

Independent work

Provider data management

Phone & email communication

Time management

Office presence in Helena

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for the contracting, credentialing, and maintenance of professional provider data to support marketing, membership, and network contracting across all lines of business. This includes providing accurate and timely administration of provider contracts, rosters, provider inquiries, and requests while supporting quality initiatives to ensure data accuracy. Responsibilities include managing high-volume provider communications through email and phone, utilizing Salesforce for case management and documentation, participating in internal provider meetings and work groups, and researching issues related to provider credentialing, claims escalations, provider data, and network participation. The role also includes working as a liaison between Network Contracting, Provider Data Management, and providers to support credentialing, network activities, provider outreach, and operational initiatives while maintaining a large caseload and ensuring timely resolution of provider issues.

Required Job Qualifications:

• Bachelor’s degree AND 2 years managed care operations experience handling independent work, OR 6 years of relevant experience.
• Ability to work in office in Helena Montana.

Preferred Job Qualifications

• 2 years’ experience managing a high volume of provider inquiries and issue resolution through email and phone communication.
• 2 years’ proven proficiency with Salesforce for case management, documentation, and provider correspondence.
• Advanced Microsoft Office skills, particularly Outlook, Excel, Word, and Teams, with the ability to create professional written communications.
• Experience drafting and sending clear, professional email communications to providers and external stakeholders.
• Ability to manage a large caseload simultaneously (90+ open cases) while meeting deadlines and maintaining attention to detail.
• Experience in resolving provider claims issues and escalations that could not be resolved through standard customer service channels.
• Strong organizational and time management skills with the ability to prioritize competing responsibilities.

Sponsorship is not available

This is FLEX role that requires 3 days in the Helena Montana Office and 2 days remote

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

We offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee’s weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location.