Senior Property Manager

Renters Warehouse; Plano (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Renters Warehouse is seeking a Senior Property Manager to lead the Dallas office's property management operations. This hands-on leadership role requires managing owner and resident communications, coordinating maintenance, renewals, move-outs, and collections.

The role includes ensuring licensed activity compliance with the designated broker, maintaining trust accounts, and upholding fair housing standards.

Responsibilities

• Lead property management in the Dallas office, overseeing day-to-day operations and renewals.
• Ensure licensed activity is compliant; work with the designated broker and complete required continuing education.
• Protect client funds by using designated trust accounts and avoiding personal accounts.
• Maintain fair housing compliance and training; coordinate with HR and Legal for standards and issues.
• Own occupied-home operations; keep registrations up to date and coordinate eviction decisions with counsel.

Job description

Summary

RENOSY by Renters Warehouse manages single-family rental homes for individual investor-owners across multiple U.S. states. The Senior Property Manager leads the property management operation of the Company's Dallas, Texas office. If the person in this role holds a Texas broker license, the Company may also assign them to serve as its designated broker for its licensed activity in Texas. This is a working leadership role: the position leads from inside the work. The primary duty of this position is the management of the Dallas office's property management operation, a customarily recognized subdivision of the Company, and the position customarily and regularly directs the work of two or more other full-time equivalent Company employees. The Company operates on AppFolio as its system of record and LeadSimple as its CRM. Pricing and fee schedules, management agreement and lease templates, and the trust accounts are set and maintained centrally; this position applies them consistently in the office. Licensed activity in the office is carried out under the supervision of the Company's designated broker as Texas law requires. No business instruction overrides a licensee's or the broker's legal obligations; any disagreement is escalated to Legal and the Chief Executive Officer.

Base salary

- $70,000 - $80,000 with potential for additional variable compensation

ESSENTIAL DUTIES AND RESPONSIBILITIES

• L ead property management in the Dallas office. Run day-to-day property management for the homes the office manages which includes owner and resident communication, maintenance coordination with the central and field teams, renewals, move-outs, and collections follow-up and work alongside the team on the hardest cases. Restore the fundamentals that keep owners: response speed, continuity of the assigned contact, and follow-through. Trace owner complaints and cancellations back to their cause and address them through service. List prices, new plans, and any fee change or concession are set centrally; do not discount fees to retain an owner; elevate any concession request centrally.
• Keep licensed activity in the office compliant. Working with the Company's designated broker, confirm that everyone performing work that requires a license holds an active license and completes required continuing education, and that work by unlicensed personnel stays within what applicable law permits. Ensure that advertising meets applicable requirements, keep the office's brokerage records complete and current, and support the designated broker and Legal on commission audits, inquiries, and consumer complaints. If assigned as the Company's designated broker in Dallas, carry out the duties and supervision that designation requires under Texas Department of Real Estate rules.
• Protect client funds and keep the brokerage free of conflicts. Ensure that rent, security deposits, and all other client funds are received and deposited only through the Company's designated trust and operating accounts and processes and never through a personal account or outside Company process. Support compliance with Texas property management trust account requirements for the office, working with central Property Accounting, which maintains the accounts and their reconciliation, and report any exception immediately to the Sr. VP - Portfolio and Construction Operations and Legal. Use only Company-approved vendors; disclose any personal or financial interest in a vendor, client, or property before any business is done, and do not direct Company or client work to a business in which this position has an interest without the Company's written approval.
• Make fair housing the standard in the office. Ensure that every resident and owner is treated consistently under federal and Texas fair housing law and applicable local ordinances, including the protections based on source of income, such as housing vouchers, adopted by the City of Dallas and other cities in the area. Make sure advertising and conversations never steer anyone toward or away from a home or neighborhood. Deliver and track required training, observe practice in the field, and correct issues promptly with Human Resources and Legal.
• Own occupied-home operations in the office. Keep current the rental property registrations and licenses for which the Company is responsible, including county assessor rental registrations. The assessment of deductions from security deposits and their return, statutory deposit deadlines, and the legal sufficiency of eviction proceedings are owned centrally, and nothing is filed without counsel's confirmation; this position supplies the underlying facts and documentation on time, and the Sr. VP - Portfolio and Construction Operations makes the economic decision on whether to file, settle, or continue. Self-help eviction such as changing locks, removing belongings, or shutting off utilities is prohibited under all circumstances.
• Lead and develop the office team. Directly