Senior Project Manager (HLS)

Coastal; Indianapolis (IN); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited Paid Time Off (RTO)

401K with Company Match

Medical, Vision, & Dental coverage

Education reimbursements (Salesforce/S

Spot bonuses

Job summary

Coastal seeks a Senior Project Manager to support a life sciences enterprise client. The role emphasizes governance, data and reporting, CRM migrations, and vendor transitions, with hands-on work and collaboration across brand teams, IT/CRM, and Retention Services.

The candidate will lead complex, cross-functional workstreams, champion PM COE standards, and deliver programs that align with strategic objectives while adapting to changing priorities in a fast-paced environment.

Qualifications

• Experience supporting senior leaders across multiple concurrent workstreams.
• Experience leading data and reporting workstreams, including backlog reporting across Therapeutic Areas.
• Experience managing CRM migrations and system transitions in Life Sciences environments.
• Experience navigating vendor transitions, including scope, timeline, and risk management.
• 7–10 years in reimbursement, hub services, or specialty pharmacy operations.

Responsibilities

• Deliver projects on time and with quality, driving accountability for milestones and risks.
• Lead cross-functional alignment, influence stakeholders, and ensure clear messaging.
• Governance and risk management with structured reporting for leadership visibility.
• Build and maintain backlog reporting across Therapeutic Areas and data workflows.
• Support CRM migrations and system changes while coordinating vendors and timelines.
• Promote PM COE standards and drive continuous improvement across teams.

Skills

Project management

Stakeholder management

Cross-functional collaboration

CRM migrations

Vendor management

Education

Bachelor's degree in Business/Data Analytics/Healthcare Administration/Project Management

Tools

Life Sciences Cloud CRM

CRM platforms

Job description

Senior Project Manager (HLS)

Coastal is seeking a Senior Project Manager to support a key enterprise client in the life sciences space.

A successful project manager in this role brings strong project management fundamentals and a track record of supporting senior leaders across complex, cross-functional workstreams. They are equally comfortable managing up, coordinating across teams, and doing the hands-on work themselves.

PMs are expected not only to deliver projects effectively, but also to champion standardized ways of working, build alignment across stakeholders, proactively manage risks and dependencies, and continuously strengthen how the organization delivers results.

This project manager will support Reimbursement Services and partner closely with AVP, Reimbursement Services to advance the management of data and reporting workstreams, including backlog reporting by Therapeutic Area, CRM migrations, and potential vendor transitions. The role requires strong collaboration across brand teams, vendor management

and IT/CRM systems, Retention Services, Value & Access, and Tech, while operating in an environment characterized by active system and CRM migration, vendor transitions in progress, cross-functional complexity, and regulatory and compliance weight.

Success in this role is measured by the PM's ability to apply the CSH Project Management Center of Excellence standards while enabling the business to achieve its strategic objectives.

Role Responsibilities:

• Consistently delivers projects and initiatives on time and with quality.
• Drives accountability for commitments, milestones, risks, and outcomes.
• Proactively identifies and removes barriers to execution.
• Stakeholder leadership
  • Creates alignment across cross-functional teams through influence, communication, and relationship management.
  • Reinforces clear and consistent messaging across project teams and leadership.
  • Navigates complex organizational dynamics while maintaining focus on desired outcomes.
• Governance and risk management
  • Identifies risks early and drives mitigation strategies.
  • Escalates issues at the appropriate time and level.
  • Supports informed decision-making through structured governance processes.
  • Maintains scorecard reporting to give leadership visibility into progress and risk.
  • Ensures leadership has the visibility needed to act quickly and effectively.
• Data and reporting management
  • Ability to build and maintain backlog reporting across Therapeutic Areas, translating data into visibility leadership can act on.
• CRM migration leadership
  • Ability to support project management workstreams through CRM migrations, maintaining continuity and coordination through system change.
• Ability to navigate upcoming vendor transitions, managing scope, timeline, and risk as ownership shifts.
• Standards champion
  • Uses and promotes PM COE standards, tools, templates, and methodologies in day-to-day work.
  • Reinforces consistent project management practices across teams.
  • Ensures alignment between documented processes and execution.
• Adaptive mover
  • Adjusts plans and approach when priorities shift without losing sight of outcomes.
  • Responds effectively to changing business needs and emerging information.
  • Balances structure and discipline with flexibility and speed.
• Takes initiative without waiting for direction, and moves with speed.
• Brings energy and urgency to fast-paced, fast-changing environments.
• Identifies next steps independently and keeps momentum without close oversight.
• Shares lessons learned and best practices across projects.
• Identifies opportunities to improve processes, tools, and ways of working.
• Contributes to the ongoing evolution and maturity of the PM COE.
• Change navigator
  • Moves teams through data, systems, and vendor transitions without losing momentum.
  • Detail-oriented
  • Catches discrepancies in reporting and migration data before they become problems.

Experience/Skills Required:

• Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities, deadlines, and stakeholders simultaneously.
• Experience leading data and reporting workstreams, including backlog reporting across Therapeutic Areas.
• Experience managing CRM migrations and system transitions within Life Sciences Cloud or similar CRM.
• Experience navigating vendor transitions, including scope, timeline, and risk management.
• 7 to 10 years of experience in reimbursement, hub services, or specialty pharmacy operations.
• Hands-on experience with Life Sciences Cloud CRM or equivalent CRM platforms used in migration.
• Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or a related field (or equivalent experience).
• Ability to work onsite in Indianapolis 3 days per week

Why Coastal, and what we offer:

• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.