Senior Project Manager, Complex Orders

International Paper Company; Carol Stream, Northern (IL, KY); Hybrid; USD 76,000 - 101,000; Full time

Job summary

International Paper Company in Carol Stream, IL is seeking a Senior Project Manager to directly manage complex customer projects, serve as the primary contact for key decision-makers, and partner with Sales to develop solutions and ensure on-time order execution.

You will prepare order specifications, material plans, BOMs, and pricing considerations, coordinating production, inventory, and shipping while driving process improvements in a fast-paced, cross-functional environment.

Qualifications

• Six+ years' work experience in customer service, business-to-business inside sales, order management, purchasing, or manufacturing planning.
• Strong corrugated and printing industry knowledge; understands equipment capabilities and how orders flow through the facility.

Responsibilities

• Directly manages complex customer projects and serves as a primary point of contact for customer decision-makers to develop solutions and support account management with Sales.
• Creates order specifications, material plans, bills of materials, sales orders, invoices, and maintains accurate project documentation.
• Coordinates customer production requirements, inventory management, inbound product flow, shipping, and order execution timelines; leads pre-production meetings and secures necessary approvals.
• Collaborates with vendors, suppliers, and contractors to secure materials and coordinate production, shipping, receiving, and delivery schedules.
• Partners with Sales, Design, Manufacturing, Logistics, and other stakeholders to define project scope, resolve issues, and recommend order modifications.
• Resolves customer concerns, manages account reconciliations, and performs estimating functions including outsourced materials and freight quotations.
• Negotiates pricing, delivery terms, existing opportunities, and RFQ activities for new business; develops quotations and pricing recommendations.
• Validates sales contracts and purchase orders, ensuring accuracy and proper management.
• Applies advanced project management principles and established systems to execute projects and drive process improvements.
• Exerts a high level of decision-making authority to resolve issues and improve operations.
• Participates in post-project cost analysis and implements improvements.
• Supports First Article Checks and Press Checks to verify product specifications.

Skills

Customer service

Project management

Order management

Communication

Organizational skills

Leadership

Attention to detail

Negotiation

Problem solving

Cross-functional collaboration

Education

Associate's or BA/BS preferred

Tools

Excel

PowerPoint

SAP

Job description

International Paper Company in Carol Stream, IL is seeking a Senior Project Manager to directly manage complex customer projects, serve as the primary contact for key decision-makers, and partner with Sales to develop solutions and ensure on-time order execution.

You will prepare order specifications, material plans, BOMs, and pricing considerations, coordinating production, inventory, and shipping while driving process improvements in a fast-paced, cross-functional environment.