Senior Program Manager

Quest Diagnostics Incorporated; Tucker (GA); On-site; USD 125,000 - 155,000; Full time

Job summary

Quest Diagnostics Incorporated seeks a Senior Manager, Business Transformation (Transaction) to lead Lean transformation initiatives across the organization. The role focuses on developing and deploying Lean Business System standards, improving transactional processes, and driving continuous improvement culture.

You will collaborate with cross-functional teams to create actionable roadmaps for efficiency and margin expansion, while coaching teams in PSP, A3, PDCA, 8-D and related methods.

Qualifications

• Bachelor's degree in SCM, Business, Engineering, or related field required.
• Master's degree in SCM, Business, Engineering, or related field preferred.
• Lean Six-Sigma Blackbelt certification or equivalent preferred.

Responsibilities

• Engage leadership to adopt Lean Business System standards.
• Identify and lead process improvements with roadmaps to boost KPI performance.
• Lead multiple Kaizen events through charter, prework, implementation and sustainment.
• Support IT system and AI improvements to simplify workflows.
• Drive cultural transformation and empower continuous improvement ownership.
• Coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) and sustain a lean culture.
• Lead Transactional Office Value Stream Map activities using standard work and visual management.
• Provide training on Transactional Lean concepts using adult-learning principles.
• Apply change management strategies to implement standard work effectively.
• Ensure compliance with safety, quality, and environmental standards.

Skills

Lean coaching

Transactional Lean

Performance analysis

Project prioritization

Communication skills

Change management

Education

Bachelors in SCM/Business/Engineering

Masters degree (preferred)

Lean Six-Sigma Blackbelt or equivalent

Job description

This role will lead Lean transformation by developing and deploying Lean Business System standards and methods across the organization, improving operational performance, driving transactional process rigor across the order-to-cash value chain, collaborating with cross-functional teams to create actionable roadmaps for efficiency, and applying lean processes and change management methods to foster a continuous improvement culture.

Internal Title: Senior Manager, Business Transformation (Transaction)

Pay Range: $125,000 - $155,000/year + 15% Annual Incentive Plan

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Responsibilities

• Engage with leadership and teams to adopt Lean Business System standards.
• Identify and lead process improvements with action roadmaps to improve KPI performance focused on productivity and margin expansion.
• Lead multiple complex process improvement projects and Kaizen events through all stages of charter, prework, implementation, and post-event sustainment.
• Support IT system and AI improvements to simplify end-user workflows.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of continuous improvement.
• Coaching teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
• Lead, coach, facilitate teams in Transactional Office Value Stream Map activities to improve business value applying Lean toolkit of standard work, visual management, DMS, information 5S.
• Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

Required Work Experience:

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Experience implementing a Lean Business System in a well-established continuous improvement organization.
• Successfully managed project budgets.
• Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
• Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.

Preferred Work Experience:

• Direct experience working with Toyota Production System, Danaher Business System, Shingijutsu Kaizen.

Physical and Mental Requirements:

• Ability to visit and interact with office employees and work teams directly at national sites.

People Leader Responsibility:

• No direct reports.

Work Environment

• Office and laboratory test environments.
• Occasional 2nd & 3rd Shift work to diagnose work processes, lead/coach teams, implement new process standards.

Travel Required

English Required

Education

• Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field. (Required)
• Master's degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred)
• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent. (Preferred)

Skills

• Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
• Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a general managers perspective and provide insights into improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plans and leads communication planning and change management methods.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.