Senior Programmer, Support

Jack Henry; Remote; USD 65,000 - 80,000; Full time

Job summary

A technology solutions provider for financial institutions seeks a Programmer Analyst to provide programming support for their Card Processing Services Platform. Responsibilities include troubleshooting code, managing customer case statuses, and testing software fixes. Candidates should have at least 18 months of SQL or RPG programming experience. The position is remote for candidates within a 70-mile radius of specific office locations in Missouri and Texas.

Benefits

Outstanding benefit programs

Flexible work schedule

Supportive company culture

Qualifications

• Minimum of 18 months experience in programming SQL and/or RPG.
• Able to prioritize and juggle multiple tasks.
• Ability to work extended hours as needed.

Responsibilities

• Troubleshoot and debug existing code for the Card Processing Services Platform.
• Keep customers informed of the status of their support cases.
• Document cases properly within the case management system.
• Test code and fixes into existing software.
• May perform other job duties as assigned.

Skills

SQL programming

RPG programming

Problem-solving

Ability to work multitasking

On-call rotation management

Education

Bachelor's degree in CIS or data processing

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Card Processing Solutions team provides ATM/ Debit Card processing for financial institutions. As a Programmer Analyst you will provide programming support for existing software enhancements by working with both customers and internal teams.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.

What you’ll be responsible for:

• Troubleshooting and debugging existing code for our Card Processing Services Platform
• Keeping customers informed of the status of their support cases and documenting the case properly within the case management system.
• Providing programming support for our platforms.
• Testing code and fixes into the existing software to ensure that the issue is resolved.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 18 months of experience in programming SQL and or RPG.
• Able to prioritize and juggle multiple tasks.
• Able to work extended hours as business needs dictate.
• Ability to work in an on-call rotation, including holidays.

What would be nice for you to have:

• Bachelor’s degree in CIS or data processing.
• Experience in a financial institution.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding [1] benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our [2] Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.