Senior Program Specialist

ICF International; Newark (NJ); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Tuition reimbursement

401k matching

Volunteer opportunities

Job summary

ICF is seeking a Senior Program Specialist to support energy efficiency program operations in New Jersey, with NJ-based remote work options. You will collaborate with cross-functional teams to ensure timely, accurate program delivery and client communication, while building expertise in program systems.

Responsibilities include invoicing accuracy, accrual analyses, and QA/QC oversight across multiple programs, plus coordination with subcontractors for continuous improvement.

Qualifications

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or substitution allowed).
• 5+ years of relevant experience in energy efficiency, utility, data analysis and/or related experience.
• Must pass background check.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program
• Ensure timeliness and accuracy of all program invoices; compliance with calculations, policies and procedures
• Maintain effective communication with internal ICF stakeholders and the client
• Develop analysis of monthly program accruals and forecasts for accuracy to meet KPIs/KPIs
• Communicate with program subcontractors to improve program outcomes
• Monitor projects for QAQC protocol compliance
• Implement corrective actions addressing customer deficiencies with stakeholders
• Become proficient in ICF program support systems (SLT, SSRS, SnuggPro); training provided

Skills

Excellent communication skills

Organizational and time management

Problem-solving skills

Prioritize in a fast-paced environment

Education

Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline

Tools

SharePoint Lists

PowerBI

Power Automate

Excel (Macros/Pivot Tables/VBA)

Job description

Senior Program Specialist

Location: NJ Remote - candidates must be located in NJ

We are seeking a qualified candidate to provide Program Operations support as a Senior Program Specialist for ICF's energy efficiency division, supporting residential energy efficiency programs in New Jersey.

You will report to the East Region Senior Manager and work closely with a cross-functional team of program implementation, IT, reporting personnel and external stakeholders. You will contribute to the development of innovative, accurate, timely, and high-quality products and services, typically working on multiple programs and projects across the northeast with all levels of staff. You will have an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients in the field, and build content knowledge and consulting skills.

You will have an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients in the field, and build content knowledge and consulting skills. Our thorough understanding of our clients' needs, rapidly evolving technologies, and our ability to connect practical on the ground experience enables us to help clients make big things possible.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

What you will be doing:

• Support the implementation of PSE&G's Income Qualified Home Weatherization program
• Responsible for the timeliness and accuracy of all program invoices to the client; ensuring every customer's project is processed in compliance with all program calculations, policies and procedures
• Maintain effective communication with internal ICF Stakeholders and with the Client
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs and reporting to the ICF Operations team
• Communicate with Program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements
• Monitor program projects for compliance with developed QAQC program protocols and processes
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders
• Become proficient in ICF Program based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

What we need you to have (minimum qualifications):

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).
• 5+ years of relevant experience of energy efficiency, utility, data analysis and/or related experience.
• Must be able to successfully pass background check.

What we would like you to have:

• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Experience with SharePoint Lists, PowerBI, or Power Automate
• Advanced Excel skills such as Macros, Pivot Tables, Solver, VBA, etc.
• Excellent organizational and time management skills.
• Ability to work under strict deadlines and prioritize tasks.
• Excellent written and oral communications skills.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
• Ability to synthesize information, think critically and make decisions in a fast-paced environment.
• Ability to effectively communicate and provide sound decision making to inform executive management.
• Provide sound business ethics including the protection of proprietary and confidential information.
• Exhibit sound decision-making skills and analytical abilities.
• Ability to prioritize work in a fast-paced environment.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with o