Senior Program Manager, SHC at Home Program

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 127,000 - 168,000; Full time

Job summary

Stanford Health Care in Palo Alto, CA, seeks a program manager for patient care services to lead cross-functional improvement initiatives and mentor nursing teams.

The role requires a BSN, 5 years of leadership experience, and knowledge of Lean/Six Sigma. Collaboration with physicians and administrative leaders drives clinical excellence across nursing and inter-professional departments.

Qualifications

• Bachelor of Science in Nursing required; Master's in Nursing preferred.
• Five years of progressive responsibility and related work experience.
• Management experience preferred.
• CA-RN license required.
• Knowledge of Lean, JIT, Six Sigma and/or flow manufacturing techniques.

Responsibilities

• Lead and coordinate program scope, objectives, and requirements using standardized methodologies.
• Provide program leadership for large, cross-functional improvement initiatives.
• Monitor goals to align with departmental and organizational plans.
• Develop relationships with stakeholders and facilitate collaborative decision making.
• Coach and mentor staff through change and continuous improvement cycles.
• Ensure adherence to hospital, department, and regulatory policies.

Skills

Leadership

Communication

Project management

Lean Six Sigma

Education

Bachelor of Science in Nursing

Master's in Nursing (preferred)

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

MS Project

Outlook

Job description

A Brief Overview

The program manager, patient care services hold the overall responsibility of supporting the patient care services, working to improve patient outcomes across the breadth and depth of the organization. Responsibilities include providing thought leadership, subject matter expertise, and process improvement oversight to key stakeholders across the organization.

What you will do

• Day - 08 Hour (United States of America) - Manages, assesses, and documents project scope, objectives, and program requirements using standardized A3 methodology and templates.
• Data Governance, Analytics, and Reporting
• Provide program leadership for large strategic and cross-functional improvement programs as assigned by the Director.
• Monitor project and program goals to ensure alignment with the operational plan and strategic plan and alignment across the organization (e.g., inpatient, ambulatory care, emergency services, interventional platform, and interprofessional teams).
• Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Director and other key stakeholders.
• Identify opportunities for process improvement and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
• Implements quality control measures to ensure project compliance with department, hospital and university policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Manage program design and structure for department's key initiatives and projects within assigned leadership division, develop strategic input for the Director regarding business objectives of clients for both current and future projects.
• Coach and mentor department staff through change process and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• Provides leadership, coordination and support to all team members.
• Work collaboratively with leadership team to communicate a compelling and inspired vision at achieving clinical excellence.
• Functions in the role of clinical leader to promote, develop, and assist with fostering shared decision making, innovation and excellence in nursing practice throughout the organization.
• Oversee the leadership development and professional advancement of high potential nurse leaders at all levels of care.
• Ensure active involvement of frontline staff in the development of policies, procedures and protocols related to patient care and standards of nursing practice for hospital services, programs and patients.
• In collaboration with clinical and administrative leadership, assumes system-wide responsibility for coordinating all aspects of special projects for the nursing and inter-professional department and ensures that assigned projects are deployed and hardwired into all areas of the organization.

Education Qualifications

• Minimum of a Bachelor of Science in Nursing, Masters in Nursing preferred

Experience Qualifications

• Five (5) years of progressive responsibility and directly related work experience.
• Management experience preferred.

Required Knowledge, Skills and Abilities

• Ability to act as both a thought leader and operational expert
• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
• Ability to provide leadership and influence others
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
• Knowledge of Lean, JIT, Six Sigma and/or Flow Manufacturing techniques
• Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook
• Knowledge of principles of business and management strategic planning, leadership development, and education techniques

Licenses and Certifications

CA-RN (Registered Nurse) .

Physical Demands and Work Conditions

Blood Borne Pathogens Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Base Pay Scale: Generally starting at $91.68 - $121.48 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.