Senior Program Manager, R&D Talent Programs

Toast; Boston (MA); Hybrid; USD 153,000 - 245,000; Full time

Job summary

Toast in Boston seeks a Senior Program Manager, R&D Talent Programs, to own the internship and early‑career talent initiatives end‑to‑end. You will partner with Early Careers and Recruitment to structure cohorts, align on headcount and timelines, and build an enduring talent pipeline for Product and Design leadership.

The role sits in R&D Operations and offers scope to expand programs across functions, with a focus on strategy, execution, and leveraging AI to accelerate discovery and hiring.

Qualifications

• 7+ years of experience across talent programs, early career or university recruiting, program management, or R&D/Product Operations.
• You have built and scaled a talent program.
• MBA or university/early-career recruiting experience strongly preferred.
• Exceptional program management with multiple parallel workstreams and strict deadlines.
• Ability to influence executives and stakeholders without authority.
• Strong written and verbal communication; ability to translate complexity for diverse audiences.

Responsibilities

• Own the Product and Design internship/early-career programs: design, structure, timeline, deliverables, and intern experience.
• Size and secure intern headcount each cycle; partner with Early Careers/Recruitment on hiring plans and evaluation criteria.
• Build world-class programming: onboarding, executive speaker series, intern showcase, capstone presentations, and cohort culture.
• Design the conversion process: evaluation frameworks and compensation packages.
• Keep stakeholders aligned on program direction, budget, and placement.
• Represent Product at university engagements; source market intelligence with Recruitment.
• Run end-of-cycle retrospectives and plan next year’s scalable, multi-function leadership pipeline.
• Design and build new talent programs over time to address R&D gaps.
• Embrace and advocate AI tools to accelerate product discovery and improve processes.

Skills

Program management

Stakeholder alignment

Communication

Influence without authority

Talent programs

Early careers/recruiting

Education

MBA

Job description

Location: Boston, MA - Hybrid position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Senior Program Manager, R&D Talent Programs, you will own the Product/Design talent program end to end—strategy, structure, cohort experience, and stakeholder alignment—serving as the primary point of contact and the planner who builds the cohorts that become the next generation of Toast's Product and Design leadership. In this role, you will collaborate closely with the Early Careers team, who manages university partnerships and the talent pipeline, as well as the Recruitment team, who oversees candidate sourcing and requisition management.

Our Product internship program is where you'll start. As that program matures, you will design and build the talent programs that come next—extending to Design and the wider set of programs that develop talent across R&D. This is a role with room to define its own scope over time.

This role is ideal for someone who has built a talent program. You will set strategy alongside Product & Design leadership, then do the work that makes strategy real: securing headcount, establishing timelines, designing an evaluation bar, and creating an intern experience good enough that the best candidates say yes. You will work in close partnership with People Success Partners, Early Careers, Recruitment, Finance, Compensation, and Product/Design leadership.

This role sits within the R&D Operations team at Toast - we are on a mission to empower our teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. We also play a central role in building the talent pipeline for the future.

A Day In The Life (Responsibilities)

• Own the Product and Design program side of our internship and early‑career programs —program design, structure, timeline, deliverables, communications, and intern experience once candidates are in the pipeline (sourcing, screening, and requisition‑to‑offer recruiting mechanics sit with Early Careers and Recruitment). Build a structure for managers to determine internship projects and team placements.
• Size and secure intern headcount each cycle, and partner with Early Careers/Recruitment to ensure hiring plans, timelines, and evaluation criteria set them up for success.
• Build world‑class programming - including onboarding, an executive speaker series, intern showcase and capstone presentations, and cohort culture and community.
• Design the conversion process, including the evaluation frameworks, compensation packages, and sales experience.
• Keep stakeholders aligned and informed, from intern managers to leaders, on program direction, level, budget, and placement.
• Represent Product at university partner engagements and campus events set up by Early Careers. Partner with Recruitment to source market intelligence to keep our process and our offers competitive.
• Run end‑of‑cycle retrospectives and translate them into the following year's plan, growing this from a single‑cohort program into a durable, multi‑function leadership pipeline for Toast.
• Design and build new talent programs over time—identifying where R&D's biggest talent gaps are, making the case for a program to address them, and standing it up from a blank page.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

What You'll Need To Thrive (Requirements)

• 7+ years of relevant experience across talent programs, early career or university recruiting, program management, or R&D/Product Operations.
• A track record of building and growing a talent program—you have stood something up and scaled it.
• University, MBA, or early‑career recruiting experience strongly preferred, including familiarity with campus recruiting calendars and competitive dynamics.
• Exceptional program management: you can hold many parallel workstreams, stakeholders, and hard external deadlines without dropping any of them.
• Proven ability to influence without authority—briefing executives, holding senior managers to commitments, and absorbing pushback while keeping the program on track.
• Sound judgment on talent, with the ability to build and steward an evaluation bar and calibrate fairly across dissimilar work.
• Outstanding written and verbal communication; you distill complexity into clarity for audiences from interns to the executive team.
• Genuine energy for early‑career talent. For many candidates, you are their first and most lasting impression of Toast.
• Based in Boston and able to be onsite regularly, since the cohort experience and campus engagements happen in person.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$153,000—$245,000 USD

Zone B

$133,000—$213,000 USD

Zone C

$120,000—$192,000 USD

How Toast Uses AI In Its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note‑taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real‑time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in‑office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.