Senior Program Manager, Prime Video Beta, Prime Video AI and Automation

Amazon Inc.; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon in Seattle is seeking a Program Manager to help decide when a new Prime Video experience is ready for customers worldwide. You will lead betas end-to-end, coordinating product, engineering, UX and QA to set objectives and exit criteria, run the beta, and report results to the product team.

Design participant experiences, analyze feedback and program data, and present launch-readiness recommendations to senior leaders.

Qualifications

• Experience leading beta programs end-to-end in a product or tech environment.
• Strong ability to coordinate with product, engineering, UX and QA teams.
• Ability to analyze participant feedback and program data to recommend actions.

Responsibilities

• Own each beta from start to finish: set objectives, define entry and exit criteria, run the beta, and deliver measurable results back to the product team.
• Run the intake and prioritization process with stakeholders to sort requests and make go/no-go calls.
• Dig into participant feedback and program data, spot trends and risks early, and present launch-readiness recommendations.
• Design the participant experience, including sample size, surveys, communications, and device setup.
• Improve day-to-day beta operations with workflows, templates, dashboards and reporting.

Skills

Program management

Stakeholder management

Cross-functional collaboration

Data analysis

Communication

Education

Bachelor's degree in a relevant field

Tools

Dashboard tools

AI tooling

Excel

Job description

Want to help decide when a new Prime Video experience is ready for customers in 240+ countries? The Prime Video Global Beta Team makes sure pre-release products, features and services meet a high quality bar before they go live. We put new experiences in front of real users on real devices around the world, collect their feedback on design, function and usability, and give product teams the confidence to launch.

Key job responsibilities

• Own each beta from start to finish: set objectives, define entry and exit criteria, run the beta, and deliver measurable results back to the product team.
• Run the intake and prioritization process, working with stakeholders across product, engineering, UX and QA to sort competing requests and make clear go/no-go calls.
• Dig into participant feedback and program data, spot trends and risks early, and present launch-readiness recommendations to product owners and senior leaders.
• Design the participant experience, covering sample size, surveys, communications, device setup and support, while keeping the participant pool healthy for future betas.
• Improve the program's day-to-day operations, from intake workflows and survey templates to dashboards and reporting, and explore where generative AI tools can save time without sacrificing quality.

A day in the life

You might start the morning on an intake call, helping a product team figure out whether their new feature needs a beta, a QA pass or a UX study. By midday you could be reading through survey responses from a live beta in several countries and flagging a usability issue to the feature team. In the afternoon you might work out how to split participants between two overlapping betas, then write up a report that gives leaders what they need to greenlight a launch.

About the team

The Beta team is part of Prime Video's Automation and AI organization. We are program managers and technical program managers who each own betas end to end, partnering with product, engineering and business teams across organizational lines. Over the next year we are focused on automating more of our beta operations and using generative AI to turn participant feedback into insights faster, so product teams can get answers in days rather than weeks. If you want a role where your work directly shapes the quality of what hundreds of millions of viewers see, this is a great place to be.