Senior Program Manager, Lead-to-Cash

Juniper Square

Oregon

Hybrid

USD 185,000 - 235,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Dental & Vision

Fertility & family support

Flex Time Off

Paid family leave

Retirement savings plans

Home office stipend

Annual professional development

Job summary

Juniper Square is seeking a Senior Program Manager to own the end-to-end Lead-to-Cash initiative that spans Marketing, Sales, Deal Desk, Legal, Revenue Accounting, Billing, and Fund Administration operations. The role involves aligning processes across a multi-system stack including Marketo, Salesforce, Gong, a new CPQ platform, Ironclad, Zone Billing, NetSuite, and Workato.

The successful candidate will sequence work for monthly improvements and enable AI-driven execution while ensuring SOX/SOC

Qualifications

8+ years of program or project management experience, including lead-to-cash transformations.
Led programs spanning marketing, CRM/forecasting, CPQ, contracting, billing, and revenue recognition.
Delivered CPQ or billing system selections and implementations end to end.
Hands-on with Salesforce and NetSuite in a multi-entity, multi-currency environment.
Ability to align Sales, Marketing, Finance, Legal, and Operations leaders and drive decisions.

Responsibilities

Own end-to-end Lead-to-Cash roadmap with owners for each stage.
Build cross-functional dependency maps across Marketing, Sales, Deal Desk, Legal, Finance, and CX.
Run decision forums and document rules of engagement between Sales and Fund Administration.

Skills

Program management

Lead-to-Cash

Salesforce

NetSuite

CPQ

Cross-functional leadership

Tools

Salesforce

Gong

Marketo

NetSuite

Ironclad

Zone Billing

Workato

Job description

About Juniper SquarePrivate markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We're the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we've built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we're reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we're building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you're energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

We're redesigning Juniper Square's Lead-to-Cash process end to end: how demand is captured and routed, how opportunities are created and forecast, how deals are priced, quoted, and contracted, and how they flow into onboarding, billing, collections, and revenue recognition. We're hiring a Senior Program Manager to own execution of that program across Marketing, Sales, Deal Desk, Legal, Revenue Accounting, Billing, Fund Administration operations, and Customer Experience, for both new-logo deals and expansions with existing fund administration clients. The program spans a stack that includes Marketo, Salesforce, and Gong for go-to-market, a new CPQ platform, Ironclad for contracting, Zone Billing and NetSuite for billing and revenue, and Workato as the integration layer. You'll sequence the work so every stage ships usable improvements each month, and design the process so it can be run by AI agents as well as by people.

What you'll do

Program leadership & alignment

Own the end-to-end Lead-to-Cash roadmap, from demand capture through recognized revenue, with a named owner for every stage
Build and maintain the cross-functional dependency map across Marketing, Sales, Deal Desk, Legal, Finance, Fund Administration operations, and CX
Run decision forums and get decisions made and documented, including rules of engagement between Sales and Fund Administration for expansion deals

Demand to opportunity

Partner with Marketing and Sales leadership on lead capture, scoring, and routing from Marketo into Salesforce, including routing existing customers to their account owners
Define one intake path in Salesforce for expansions, whether they start with a seller, Customer Success, or Fund Administration
Drive consistent opportunity creation and forecasting in Salesforce and Gong across new-logo and expansion motions

Price, quote & contract

Lead the CPQ selection to a decision, evaluated against our real pricing scenarios (asset-based fees, multi-entity, multi-currency, event-triggered service starts)
Run the CPQ implementation and its hand-off to Ironclad for order forms, with approvals and audit trail held in the system
Sequence the migration of live subscriptions onto the new model without disrupting an active billing cycle

Order to cash & revenue

Drive the automated hand-off from signed contract to booking, Fund Administration onboarding, and billing setup, orchestrated through Workato
Partner with Billing and Revenue Accounting on subscription flow into Zone Billing and NetSuite, invoicing, collections, and ASC 606 revenue recognition

Measurement & change management

Define and own KPIs across the funnel, including speed to lead, quote cycle time, days from signature to first invoice, manual touches per order, and revenue-metric consistency across systems
Own cutover, rollback, training, and change management for every team whose daily work changes, with controls that support SOX, SOC 1, and SOC 2

What Success Looks Like

First 90 days: an end-to-end Lead-to-Cash map and program plan covering new-logo and expansion motions, signed off by every functional leader
Within 6 months: expansion intake and ownership live in Salesforce, a CPQ decision made, and implementation underway
Within 12 months: signed deals flowing to booking, onboarding, and billing without re-keying, with measurable gains in quote cycle time and days to first invoice

Qualifications

Required Qualifications

8+ years of program or project management experience, including at least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company
Delivered programs that spanned the full revenue chain: marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition
Led at least one CPQ or billing system selection and implementation end to end, from requirements through go-live and hypercare
Hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms
Delivered in a multi-entity, multi-currency environment with pricing that is not seat-based (usage, consumption, asset-based, or transaction-based)
Experience with both new-business and expansion motions, including account ownership and rules of engagement between teams
A track record of aligning Sales, Marketing, Finance, Legal, and Operations leaders with competing priorities, and getting decisions made and kept
Clear, direct writing: you can produce a decision memo an executive can act on
Comfort operating without a strict playbook, since this program is being defined as it's built

Preferred Qualifications

Experience in financial services, fund administration, private markets, or another services business with complex fee structures
Familiarity with Marketo, Gong, Ironclad, Zone Billing, or Workato
Experience using AI tools (e.g., Claude) in your own work, or delivering processes designed for agentic automation
PMP, PgMP, or a comparable certification

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $185,000 - $235,000. The Canadian base salary range for this role is CAD $110,000 - $155,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include