Senior Program Manager, LEAD Resource Coordinator - Campion

The People Concern; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Life / AD&D

Disability Insurance

Pet Insurance

Corporate Discounts

Job summary

The People Concern seeks a Senior Program Manager, LEAD Resource Coordinator to coordinate referrals from law enforcement and community partners in the Venice area. You will work with a team to ensure timely responses, strong engagement, and linkage to housing and behavioral health services.

You will lead outreach, support quality assurance, and serve as a clinical liaison, guiding staff through harm-reduction and housing-first strategies in a busy, onsite setting.

Qualifications

• Bachelors Degree or equivalent experience in related field.
• Minimum two years working with homeless individuals with mental illness.
• Experience training staff in harm-reduction based services.
• Excellent verbal and written communication skills.
• Valid California driver's license with reliable vehicle.

Responsibilities

• Serve as primary contact for referrals and ensure timely engagement.
• Respond to referrals within one business day with multiple outreach attempts.
• Maintain relationships with community partners and funders.
• Collaborate with Case Managers for ongoing linkages to services.
• Oversee referral coordination and service goal alignment with providers.
• Provide leadership on Housing First and harm-reduction best practices.
• Recommend resources based on program needs.
• Ensure accurate client paperwork and data in records and systems.
• Refer clients to LA County support services (SAPC/DMH/ODR).
• Participate in QA and ensure quality outcomes across programs.
• Attend meetings, prepare reports, and lead trainings as needed.
• Attend team case conferences and act as clinical consultant.

Skills

Homeless services experience

Community outreach

Law enforcement liaison

Crisis intervention

Education

Bachelor's Degree or equivalent experience

Job description

Role:

Senior Program Manager, LEAD Resource Coordinator

Reports to:

Senior Director - Outreach Services

Program:

1602-DHS ODR

Department:

Outreach

Location:

Campion - 1447 16th Street, Santa Monica, CA 90404

Setting:

100% onsite

Schedule:

Monday - Friday, 8:00am - 4:30pm

Status:

Full-time/Exempt/Non-Management

Benefits:

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings:

1

Summary:

Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety and reducing unnecessary justice system involvement of people who participate in the program. In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs. There are certain core principles to LEAD that are essential to achieve transformative outcomes. These include LEAD's harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeant involvement as meaningful and positive meaningful partners in program design and operations.

The LEAD Assistant Director/Coordinator will receive LEAD referrals from law enforcement and community entities in the Venice (Pacific Division) area. This position will serve as a primary liaison with referral sources in the Venice area to ensure timely and appropriate handling of referrals and communications. They will be responsible for responding rapidly to referrals, conducting assertive outreach and communicating appropriately with funders, supervisors and collaborators.

Essential Duties and Responsibilities:

• Serve as primary contact for community referrals to ensure appropriate and timely response and engagement of referrals.
• Respond to referrals within one business day and make multiple attempts to outreach referrals within five business days.
• Develop and maintain relationships with community partners, stakeholders and program funders, particularly law enforcement contacts.
• Work with a team of Case Managers to ensure appropriate handoffs and linkages for ongoing services.
• Oversee effective referral and coordination of service goals with all providers.
• Provide leadership of homeless and supportive housing best practice models
• Generate recommendations for resources based on programming needs
• Ensure all client related paperwork, data collection and data systems are complete, timely, accurate, and current in agency records and electronic databases
• Refer or connect clients to support services across Los Angeles County including the Division of Substance Abuse Prevention and Control (SAPC), Department of Mental Health (DMH) and the Office of Diversion and Reentry (ODR).
• Participate in the agency wide quality assurance program and ensure the implementation of quality improvement activities across all E6 to ensure ongoing quality outcomes
• Attend meetings and conferences, prepare written reports, and complete related projects as requested
• Attend team case conference and act as the clinical consultant.
• Participate in and/or lead all staff meetings, and ensure that all staff attend required trainings
• Other duties as assigned

Qualifications:

• Bachelors Degree or equivalent experience working with people experiencing homelessness or with Law Enforcement
• Minimum of two (2) years' experience working with homeless individuals with severe and persistent mental illness and co-occurring disorders.
• Experience in training staff to deliver low-barrier and harm reduction-based services.
• Excellent verbal and written communication skills.
• Current, valid California Driver's with an acceptable driving record and reliable vehicle

Preferred Qualifications:

• Experience navigating and collaborating with Law Enforcement
• Experience working with ODR population

Work Environment:

• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• Field (may need to travel) and indoor office environment
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates