Senior Program Manager, Industrial Refrigeration

Alloy Enterprises; Pennsylvania; On-site; USD 112,000 - 187,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K, medical, dental, and vision care

On-the-job/cross-training

Collaborative team environment

Safety-focused Zero Harm policy

Job summary

Johnson Controls is seeking a Program Manager II to lead the resolution of highly complex issues across compression equipment and process refrigeration systems in industrial settings.

You will coordinate between engineering, quality, and customers, driving RCA and corrective actions while guiding multiple programs and ensuring effective field support and product improvements.

Qualifications

• Bachelor's degree in mechanical/chemical engineering or related field, or 10+ years field experience.
• 5+ years of experience managing technical programs, projects, or complex field issues.
• Strong troubleshooting and resolution of complex mechanical/process system problems.
• Ability to work cross-functionally in high-pressure, customer-facing environments.

Responsibilities

• Lead end-to-end management of complex technical issues involving compression equipment and process refrigeration systems.
• Serve as the primary interface between customers, engineering, and quality teams for field issues.
• Drive root cause analysis and corrective actions for system-level failures.
• Coordinate cross-functional teams to resolve critical issues with clear priorities.
• Manage multiple concurrent programs, timelines, deliverables, and risks.
• Analyze field data to identify trends and systemic issues.
• Provide technical guidance during escalations involving industrial equipment.
• Support reliability, efficiency, and product performance improvements.
• Assist with new product introductions by ensuring service readiness and field support.
• Develop clear communication for technical and non-technical stakeholders.

Skills

Engineering degree

Program management

Cross-functional leadership

Troubleshooting

Customer-facing

Education

Engineering degree

Job description

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Position Summary

The Program Manager II will lead the resolution of highly complex, technical issues related to compression equipment and process refrigeration systems across industrial applications. This role serves as the critical liaison between Engineering, Quality, and the customer, ensuring timely and effective resolution of field challenges while driving long-term product and system improvements.

The ideal candidate brings deep expertise in gas compression, industrial refrigeration, and process systems within industries such as petrochemical, oil & gas (wellhead compression), nuclear, or pharmaceutical manufacturing. This individual must be equally strong technically and interpersonally, capable of translating complex engineering challenges into clear, actionable communication across all levels of the organization and with customers.

Key Responsibilities

• Lead end-to-end management of complex technical issues involving compression equipment and process refrigeration systems
• Serve as the primary interface between customers, engineering, and quality teams for high-impact field issues
• Drive root cause analysis (RCA) and corrective actions for system-level failures and performance challenges
• Coordinate cross-functional teams to resolve critical issues, ensuring alignment on priority, scope, and execution
• Manage multiple concurrent technical programs, including timelines, deliverables, and risk mitigation
• Analyze field data and system performance to identify trends and systemic issues
• Provide technical guidance and leadership during escalations involving industrial equipment and processes
• Support continuous improvement initiatives related to reliability, efficiency, and product performance
• Assist with new product introductions by ensuring service readiness and field support strategies are in place
• Develop clear, concise communication for both technical and non-technical stakeholders

Basic Qualifications

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, or related engineering field OR
  Minimum of 10 years of proven field experience in compression equipment, industrial refrigeration, or related systems
• Minimum 5+ years of experience managing technical programs, projects, or complex field issues
• Strong background in troubleshooting and resolving complex mechanical/process system problems
• Demonstrated ability to work cross-functionally in high-pressure, customer-facing environments

Preferred Qualifications

• Bachelor’s Degree and 10+ years of relevant field experience (strongly preferred)
• Direct experience with:
  • Wellhead gas compression systems
  • Industrial/process refrigeration systems
  • Petrochemical or refining operations
  • Nuclear or pharmaceutical process environments
• Experience with rotating equipment, thermodynamics, and system-level diagnostics
• Familiarity with reliability methodologies (RCA, FMEA, Six Sigma)
• PMP or equivalent program/project management experience is a plus

Critical Skills & Competencies

• Advanced technical expertise in compression and refrigeration systems
• Exceptional communication skills (both written and verbal), with the ability to translate complex issues clearly
• Strong customer-facing presence and ability to manage high-stakes situations
• Excellent problem-solving and analytical thinking
• Proven ability to lead without authority in a matrixed organization
• Strong organizational and program management capabilities

SALARY RANGE: $112,000 - $187,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.