Senior Program Manager II - CA 988/MTAC Deputy Director

Advocates for Human Potential, Inc.

Pasadena (CA)

Hybrid

USD 130,000 - 145,000

Full time

9 hours ago

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Job summary

Advocates for Human Potential, Inc. (AHP) seeks a Senior Program Manager II to serve as deputy director for California 988 and Mobile Crisis TA.

The role focuses on leadership, program expansion, grant management, data analysis, and high-quality deliverables in a primarily remote California setting with occasional travel to Pasadena. The candidate will lead cross‑functional teams, coordinate TA, research, and reporting, and drive strategic growth for national crisis services initiatives while

Qualifications

Ten years of progressively more responsible experience including managing complex processes and contracts/grants.
Master’s degree and 10+ years of complex experience; five years can be substituted for a master’s degree.

Responsibilities

Lead and manage CA 988 and MTAC programs, providing TA, grant management, data analysis and reporting.
Oversee program operations, client support, and staff development; ensure quality deliverables and timelines.

Job description

Senior Program Manager II - CA 988/MTAC Deputy Director

Advocates for Human Potential, Inc. (AHP), is seeking a Senior Program Manager II who will also serve as the deputy director for AHP’s California 988 and Mobile Crisis Project in the Center for Training and Technical Assistance (CTTAC).

AHP is the Administrative Entity and technical assistance provider for a number of California Department of Health Care Services (DHCS) programs including the California 988 Crisis Center Network, which includes contracting and support for 988 crisis center services and the Medi-Cal Mobile Crisis TA Center (M-TAC). AHP seeks an individual with the commitment, necessary knowledge and skills to serve as a leader, manager and subject matter expert for our current programs, delivering TA, ensuring program deliverables meet high-quality standards, and also utilizing strategic thinking to expand our work to other states and communities.

The successful candidate will have leadership and senior management experience in designing, developing and implementing initiatives focused on expansion of crisis centers and/or mobile crisis services. The Senior Program Manager II will be responsible for the day-to-day operations, client support, grant management, TA and report writing for the CA 988 Network and M-TAC program. AHP also seeks an individual able to provide thought leadership and subject matter expertise to expand and strengthen AHP’s national, state and community responses. A significant portion of the work is in California, thus an individual in the Pacific Time zone is preferred.

About the Position

This is a remote position in California. However, the position will require periodic travel to AHP's Pasadena or other offices for meetings and trainings and may include some additional travel.

The Senior Program Manager II- will engage in activities including, but not limited to the following:

Typical Tasks

Leadership

In conjunction with the program director, work closely with client(s), anticipating their needs and providing guidance and consultation around vision and structure of the project and services.
Provide organizational chart oversight to one or more staff members as well as oversight of other staff working on the program, including supporting staff members in expanding expertise in crisis field.
Provide thought leadership across the Center for Training, Technical Assistance, and Consulting (CTTAC), on effective implementation of crisis center and mobile crisis service delivery systems.
Serve as lead for independent projects completing project work within the scope of your expertise.
Analyze data and use it to make recommendations for clients and to inform program activities.
Work across AHP departments to ensure delivery of top-quality deliverables and project management.

Training and Technical Assistance and Grants Management

Serve as a facilitator for internal or external working meetings, and TA sessions, including development of purpose, agenda, scope, implementation methods, and evaluation.
Speak at events including conferences, webinars, and learning collaboratives around areas of expertise.
Complete fast turn around requests regarding policy development, data analysis, or financial questions. May require mobilizing a team to execute a request or drafting professional responses independently.
Document work of TTA recipients, delivery of TTA, and progress in meeting established goals.
Lead Request for Proposal processes, contracting, budgeting and monitoring for 988 Centers.
In consultation with the data team, lead efforts to establish cost projections, allocation methodologies and policy recommendations.
Work closely with stakeholders to develop and implement complex, multi-system crisis service continuums.
If assigned, maintain a portfolio of grant budgets and ensure the grantees are making progress in their statements of work and implementation plans, are accountable to contract requirements and budgets, and are responsive to AHP requests.

Content Development and Quality Management

Take leadership on content development and accuracy for reports, websites, and other products and deliverables, as needed and applicable.
Conduct and oversee others in-depth research, key informant interviews, and literature reviews to support assignments.
Manage multiple tasks and deliverables.
Engage or oversee quality control of deliverables within the project maintaining excellence and professional standards.

Qualifications

Education and Professional Experience

We are seeking candidates with at least ten years of progressively more responsible experience which includes managing complex processes and procedures, managing grants or contracts, and leading project teams. Experience must include significant work in the area of suicide/crisis center and mobile crisis service design, implementation and evaluation.

We are seeking candidates with a master’s degree and 10 or more years of complex experience with oversight, evaluation, or program management. Five years of work experience can be substituted for a master’s degree' but a master’s degree is preferred.

Knowledge Skills and Abilities

Excellent understanding of the policy and organizational landscape of crisis services, including 988 and mobile crisis, at such a level that they may be described as a subject matter expert.
- Understanding should include national, state, and community trends, applications, and programs. (California specific understanding preferred.)
- Understanding must include a broad overview of the subject area, policies, programs, funding, trends, and best practices as well as challenges and opportunities related to local implementation.
Strong knowledge of nonprofit, behavioral health, or government organizational structures including recruitment and retention of staff, development of staff, program development and oversight, budgets and systems change.
Knowledge of social determinants of health, CLAS standards and diversity, equity and inclusion strategies and Tribal engagement as they pertain to crisis services.
High-level diplomacy, coaching, and leadership with or without organizational chart authority. Ability to draw out others’ assessment of problems or gaps, helping them to identify needs.
Understanding of business development best practices, developed through participation and leadership in new business development.
Outstanding ability to manage multiple competing priorities while remaining available and flexible to identify and address needs as they are identified.
Knowledge of contract development and budgeting including drafting scopes of work, review of budgets and allocation methodologies and procedures for monitoring contracts and deliverables.
Ability to facilitate diverse groups to a common plan of action.
Personal initiative and self-management to the degree that their professional behavior is modeled by others.
Experienced with Microsoft Office suite, and other relevant software platforms
Excellent judgment and diplomacy while working with clients and stakeholders.
Ability to maintain files, documentation, and notes on project management, subcontractors, individual training and technical assistance (TTA) activities and support of projects.

Don’t meet every single requirement? Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. At AHP, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary Range: $130,000 - $145,000

AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information, which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors, including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.

Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

Location

All work must be performed within the United States or its territories. Employees are required to reside in, and carry out their job responsibilities from, a location within the U.S. or a U.S. territory for the duration of their employment. Limited exceptions may be granted for short-term personal or business travel outside of these areas, subject to prior written approval and in compliance with company policy.

Work Authorization Requirement

Applicants must be currently authorized to work in the United States on a full-time basis

About AHP

Advocates for Human Potential, Inc. (AHP) is a national consulting firm dedicated to improving behavioral health and human services systems since 1986. Headquartered in Sudbury, MA, with offices in Chicago, IL, Phoenix, AZ, and Pasadena, CA, AHP employs more than 260 staff across nearly 40 states. We partner with federal, state, and local agencies, community-based organizations, and commercial entities to drive change in health and business systems, supporting vulnerable populations from shaping policy to delivering hands-on, ground-level support.

AHP helps organizations and individuals reach their full potential through a suite of services, including professional consulting, research, evaluation, and data analytics, technical assistance and training, as well as virtual solutions, publications, and events. Our areas of expertise span behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children’s services, veterans’ support, healthcare reform, and population health management.

AHP is proud to be certified as a Great Place to Work® for ten consecutive years, a recognition based on extensive anonymous employee feedback. We are deeply committed to employee well-being and are actively engaged in fostering a workplace culture that supports work-life balance, self-care, and mental and emotional health. To learn more, visit www.ahpnet.com

We offer a fantastic array of employee benefits - in fact, our comprehensive package was independently rated as "Great" by an independent party that compared our benefits against companies in similar industries, regions, and sizes. This recognition validates that our strong benefits meet the needs of our valued employees.

Disclaimer

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve or change over time to meet organizational needs.

About AHP

Mission

“To transform behavioral health and human service systems so organizations and individuals can reach their full potential.”

Vision

“Our clients, our staff, and the people we all serve will reach their potential to live full, productive lives.

Our Core Values at AHP